Subject: Ticket Assigned - Conversation with hassn
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 27 Oct 2021 14:47:31 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hassn hassn                    Bot:  Hi again! Bot:  Please enter your name Customer:  hassn Bot:  Hi Hassn ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7309106895 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:41 PM, 27th Oct                     hassn                             06:41 PM, 27th Oct                     hassn                    I need to change this slipper           06:42 PM, 27th Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           06:42 PM, 27th Oct                     hassn                    You told me 5 day still no arrived           06:42 PM, 27th Oct                     hassn                             06:42 PM, 27th Oct                     hassn                    What can I do ?           06:43 PM, 27th Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:43 PM, 27th Oct                     hassn                             06:44 PM, 27th Oct                   Aya                   We are truly sorry to hear that. You can return online purchases through the below three channels:   ·You can contact our customer support team on 80001271 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Splash) store across the BH.           06:45 PM, 27th Oct                   Aya                   Is there anything else may I assist you?           06:45 PM, 27th Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:47 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3277809