Subject: Ticket Assigned - Conversation with lelizani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Oct 2021 14:00:16 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lelizani lelizani                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  lelizani Bot:  Hi Lelizani ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9509795803 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:52 PM, 27th Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I hel
 p you today.           05:52 PM, 27th Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:53 PM, 27th Oct                     lelizani                    Hi           05:53 PM, 27th Oct                     lelizani                    I just find out that the location where I requested for pick is too far away from me can I change the location pls           05:54 PM, 27th Oct                   Aya                   Please note that it is not possible to modify the order or add any products after it has been confirmed. We request you to cancel the order and re-order again.           05:54 PM, 27th Oct                     lelizani                    Not to modify the order the location           05:55 PM, 27th Oct                     lelizani                    And if I cancel what about the refund will it be immediately done?           05:57 PM, 27th Oct                   Aya                 
   yes, the value will be returned to your credit once you cancel the order.           05:58 PM, 27th Oct                   Aya                   Is there anything else may I assist you?           05:59 PM, 27th Oct                     lelizani                    No thanks           05:59 PM, 27th Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:59 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3277531