Subject: Ticket Assigned - Conversation with mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Oct 2021 13:36:09 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9509610971 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567583805            05:17 PM, 27th Oct                   Aya                 
   Hello, I am Aya, thank you for contacting us. how may I help you today.           05:17 PM, 27th Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:17 PM, 27th Oct                     mohamed                    i want cancel my order           05:18 PM, 27th Oct                     mohamed                    number 9509610971           05:18 PM, 27th Oct                   Aya                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:18 PM, 27th Oct                   Aya                   Is there anything else may I assist you?           05:20 PM, 27th Oct                  
    mohamed                    because your courier become late for me           05:20 PM, 27th Oct                     mohamed                    i wait until 4 pm at home but you courier didn't come to me           05:22 PM, 27th Oct                   Aya                   We're happy to inform you that your order is already on its way. You can now track it online at https://rb.gy/2y9ril using tracking number (FC102621002961). Our courier partner will contact you to arrange a time for delivery.           05:22 PM, 27th Oct                   Aya                   The order is out for delivery today. It should be with you soon.           05:23 PM, 27th Oct                     mohamed                    i wait hime along time           05:23 PM, 27th Oct                     mohamed                    i am angry now and don't want order           05:24 PM, 27th Oct                     mohamed                    i want cancel this           05:24 PM, 27th Oct                     mohamed
                     you can do that           05:25 PM, 27th Oct                   Aya                   The courier agent will contact you as soon as your shipment nearby the delivery location.Soon enough the order should be with you           05:25 PM, 27th Oct                     mohamed                    Aya :           05:26 PM, 27th Oct                     mohamed                    i want cancel this           05:26 PM, 27th Oct                   Aya                   We see that you would like us to cancel your order. Please note that we are unable to cancel your order at this time because your order is on delivery and is with the shipping company now. However, we ask that you not accept delivery of your order.           05:27 PM, 27th Oct                     mohamed                    I no longer have the desire to get the order           05:27 PM, 27th Oct                     mohamed                    your shipping company are bad bad bad           05:29 PM, 27th Oct    
                  mohamed                    i don't want this order           05:30 PM, 27th Oct                   Aya                   Accept our full apologies for the inconvenience caused to you. This is definitely not the experience we hope you will have when you shop on our website.           05:30 PM, 27th Oct                   Aya                   Is there anything else may I assist you?           05:30 PM, 27th Oct                     mohamed                    no           05:32 PM, 27th Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3277410