Subject: Ticket Assigned - Conversation with salena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Oct 2021 13:09:54 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salena salena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salena Bot:  Hi Salena ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7309582845 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97338889901 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Salena ,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you? Customer:  hello .. good morning Customer:  i have 3 separate orders from Centerpoint  ... when  i ordered it said the delivery would be today Customer:  the 27th Customer:  can you please make sure it is delivered  today ... because the status doesnt say out for delivery Customer:  and i need it no later than today Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  thank you Agent:  We would like to inform you that your orders now arrived at courier facility in your area, Our delivery team will contact you asap to deliver your order Agent:  is there anything else i can help you with ? Customer:  will they all be delivered today ? Agent:  We apologize we can not confirm this at the moment as the order with the delivery team Customer:  but how when i ordered it said order now so they can deliver on 27th Customer:  if i knew their was possibility of not not coming .. i wouldnt have ordered Customer:  since i need it so my kids wear it tomorrow to school Agent:  We’re on it - and we’ll do our best to sort this out quickly. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  salena Bot:  Hi Salena ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7309582845 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:52 PM, 27th Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           04:53 PM, 27th Oct                     salena                    hello           04:53 PM, 27th Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:53 PM, 27th Oct                     salena                    i have 3 orders from Centerpoint           04:53 PM, 27th Oct                     salena                    i need them delivered today .. like it said when i was checking out           04:54 PM, 27th Oct                     salena                    that they would deliver on the 27th           04:54 PM, 27th Oct                     salena                    but no one has contacted me yet           04:54 PM, 27th Oct                     salena                    can you please check the orders           04:54 PM, 27th Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:56 PM, 27th Oct                     salena                    ok           04:56 PM, 27th Oct                   Aya                   After checking the status of the order 7309582845 and tracking it with the shipping partner LMG according to the tracking number FP1026210005567 of your shipment, it turns out that the order is under delivery and will be delivered as soon as possible.           04:58 PM, 27th Oct                     salena                    so today ?           04:58 PM, 27th Oct                   Aya                   We accept our full apology, as we cannot specify a specific time or day for the delivery of orders. Knowing that the processing and delivery of your order may take 1-2 official working days.           04:59 PM, 27th Oct                   Aya                   Is there anything else may I assist you?           04:59 PM, 27th Oct                     salena                    when i ordered it said it would be delivered on the 27th           05:00 PM, 27th Oct                     salena                    that is today           05:00 PM, 27th Oct                     salena                    if i knew that the information of the delivery date was not true i wouldnt have ordered           05:00 PM, 27th Oct                     salena                    since i need as my kids school outfits for tomorrow           05:00 PM, 27th Oct                     salena                    who can i contact           05:01 PM, 27th Oct                     salena                    that will tell me if the delivery is today           05:01 PM, 27th Oct                     salena                    ?           05:01 PM, 27th Oct                     salena                    they dont have the delivery mans number !           05:01 PM, 27th Oct                   Aya                   We would like to inform you that your order is currently out for delivery and we will contact you as soon as possible           05:02 PM, 27th Oct                     salena                    when it says out for delivery does that mean today ?           05:02 PM, 27th Oct                   Aya                   Exactly, The team will contact you as soon as your shipment nearby delivery location           05:06 PM, 27th Oct                   Aya                   Is there anything else I can help you with today?           05:07 PM, 27th Oct                     salena                    no thats all           05:08 PM, 27th Oct                     salena                    thank you           05:08 PM, 27th Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:09 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3277284