Subject: Ticket Assigned - Conversation with sarah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 27 Oct 2021 12:13:47 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah sarah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599244173            04:00 PM, 27th Oct                   Mais                   Thank you for contacting us. How may I help you?           04:01 PM, 27th Oct                     sarah                    I received 1 item in my order that is the wrong size then i ordered           04:02 PM, 27th Oct                   Mais                   Could you please share your order number so that I can assist you further?           04:03 PM, 27th Oct                     sarah                    8109647887           04:04 PM, 27th Oct                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:05 PM, 27th Oct                     sarah                    Okay           04:05 PM, 27th Oct                   Mais                   Please note that the exchange option is not available , You can return online purchases through the below three channels:  ·You can contact our customer support team on( 800- 1800871) to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Babyshop) store across  Kuwait.           04:06 PM, 27th Oct                     sarah                    Okay           04:07 PM, 27th Oct                     sarah                    So i cant just be given the correct size           04:08 PM, 27th Oct                   Mais                   you can return your item and get your refund           04:09 PM, 27th Oct                     sarah                    Okay thank you           04:09 PM, 27th Oct                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:11 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3276935