Subject: Ticket Assigned - Conversation with khansa mokdad
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 26 Oct 2021 15:02:13 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khansa mokdad khansa mokdad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khansa mokdad Bot:  Hi Khansa Mokdad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7309371126 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97366900260            06:53 PM, 26th Oct                   Mais                   Thank you for contacting us. How may I help you?           06:54 PM, 26th Oct                     khansa mokdad                    Hi, I missed my order delivery           06:54 PM, 26th Oct                   Mais                   Could you please share your order number so that I can assist you further?           06:54 PM, 26th Oct                     khansa mokdad                    7309371126           06:55 PM, 26th Oct                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:55 PM, 26th Oct                     khansa mokdad                    The day of the delivery no one called to inform me they are at the lobby i would have instructed a family member to receive the package           06:55 PM, 26th Oct                   Mais                   Is this your contact number 97366900260?           06:56 PM, 26th Oct                     khansa mokdad                    And until now there is no update on re schedule for delivery           06:56 PM, 26th Oct                     khansa mokdad                    Yes           06:56 PM, 26th Oct                   Mais                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided i           06:57 PM, 26th Oct                   Mais                   ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:57 PM, 26th Oct                     khansa mokdad                    Alright, good to know           06:58 PM, 26th Oct                     khansa mokdad                    Thank you           06:58 PM, 26th Oct                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:58 PM, 26th Oct                     khansa mokdad                    Is there a new date when I can expect the delivery?           06:58 PM, 26th Oct                   Mais                   We cant be certain about that  I am very sorry.           06:59 PM, 26th Oct                     khansa mokdad                    Ok. i will wait for a call from your agent. Thank you for your assistance           06:59 PM, 26th Oct                   Mais                   Thanks for contacting us  Please inform us if there is any delay           07:00 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3273271