Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 26 Oct 2021 14:28:48 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, i want to exchange the size 13 -14 which i have purchased with 15-16.please do the needful.           06:19 PM, 26th Oct                   Mais                   Could you please share your order number so that I can assist you further?           06:19 PM, 26th Oct                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:21 PM, 26th Oct                     User                    1609019226           06:22 PM, 26th Oct                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:23 PM, 26th Oct                     User                    Yes           06:23 PM, 26th Oct                   Mais                   products can be returned within 14 days through one of the following options: 1- You can call our customer support team at (800-62966) to book an appointment to receive the product to be returned. 2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.maxfashion.com/om/en), and choosing the products that you want to return it. 3- You can visit the nearest branch of (Max) and return the product to the branch.e           06:24 PM, 26th Oct                   Mais                   the exchange option is not avilable now           06:25 PM, 26th Oct                   Mais                   I have not received a response from you still, please confirm if we are still connected?           06:27 PM, 26th Oct                     User                    Ok.thank you           06:28 PM, 26th Oct                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:28 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3273080