Subject: Ticket Assigned - Conversation with simran
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 26 Oct 2021 13:56:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with simran simran                    Bot:  Hi again! Bot:  Please enter your name Customer:  simran Bot:  Hi Simran ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:41 PM, 26th Oct                   Mais                   Thank you for contacting us. How may I help you?           05:41 PM, 26th Oct                     simran                    I had ordered a sweat shirt through guest account and i want to return that           05:42 PM, 26th Oct                   Mais                   Could you please share your order number so that I can assist you further?           05:44 PM, 26th Oct                     simran                             05:44 PM, 26th Oct                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:47 PM, 26th Oct                     simran                    Yes           05:47 PM, 26th Oct                   Mais                   You can return online purchases through the below three channels:   ·You can contact our customer support team on  800775274 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Splash) store across the UAE.           05:49 PM, 26th Oct                     simran                    For the first option do i have to call on that number or an sms would do?           05:49 PM, 26th Oct                     simran                    And for the log in part actually i dint save my password and it was a guest purchase i did           05:50 PM, 26th Oct                   Mais                   sure you can call that number to assist you           05:51 PM, 26th Oct                   Mais                   /Is there anything you wish me to assist you with?           05:53 PM, 26th Oct                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:55 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3272885