Subject: Ticket Assigned - Conversation with my name is farzana shoaib
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 23 Oct 2021 13:20:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is farzana shoaib my name is farzana shoaib                    Bot:  Hi again! Bot:  Please enter your name Customer:  9501827076 this was the order number and i don’t have the access to shoaid74gmail com mail through max fashion app but i have access through email Bot:  Please enter your name Customer:  my name is farzana shoaib Bot:  Hi My Name Is Farzana Shoaib ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:08 PM, 23rd Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           05:09 PM, 23rd Oct                     my name is farzana shoaib                    I need help for logging in my account           05:09 PM, 23rd Oct                     my name is farzana shoaib                    I have sent an email as well           05:09 PM, 23rd Oct                   Aya                   Would you please tell me more information  the problem you are facing ?           05:10 PM, 23rd Oct                   Aya                   Hi, I'm not getting a response from you. Are we still connected?           05:11 PM, 23rd Oct                     my name is farzana shoaib                    I had logged in through this email: [email-masked] with my phone. I ordered a set of bags for AED60 the order number is mentioned above. Later on I returned the bags and the amount was transferred to MY CREDIT then I ordered a product for AED17 after ordering a few days after my application stopped working and it was not opening I cleared cache from settings still it didn’t work           05:12 PM, 23rd Oct                     my name is farzana shoaib                    And when I try to log in with the same account it says invalid username and password           05:12 PM, 23rd Oct                     my name is farzana shoaib                    The remaining amount is AED43           05:13 PM, 23rd Oct                   Aya                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           05:13 PM, 23rd Oct                     my name is farzana shoaib                    IN THAT           05:13 PM, 23rd Oct                     my name is farzana shoaib                    OKAY THANKS           05:13 PM, 23rd Oct                     my name is farzana shoaib                    one more thing           05:14 PM, 23rd Oct                   Aya                   Is there anything else may I assist you?           05:14 PM, 23rd Oct                     my name is farzana shoaib                    When I went to the store near my house I asked them to check how much amount is there in my account and they said 1 dirhams only           05:14 PM, 23rd Oct                     my name is farzana shoaib                    Can you please check and tell me how much amount in there in this email max: [email-masked]           05:14 PM, 23rd Oct                     my name is farzana shoaib                    I’m not getting any response?           05:15 PM, 23rd Oct                     my name is farzana shoaib                    And is my account signed in with email and Facebook?           05:16 PM, 23rd Oct                   Aya                   Your balance in the account associated with the email ([email-masked] ) is (43AED).           05:16 PM, 23rd Oct                     my name is farzana shoaib                    [email-masked] account is signed using Facebook as well?           05:16 PM, 23rd Oct                     my name is farzana shoaib                    Hanks           05:16 PM, 23rd Oct                     my name is farzana shoaib                    Thanks           05:16 PM, 23rd Oct                   Aya                   You accept our full apologies, but we cannot know these details due to your privacy and confidentiality of information according to company policy.           05:18 PM, 23rd Oct                   Aya                   Is there anything else may I assist you?           05:18 PM, 23rd Oct                     my name is farzana shoaib                    Okay no problem.thank you for helping me           05:18 PM, 23rd Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 23rd Oct                     my name is farzana shoaib                    Thanks           05:19 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3259877