Subject: Ticket Assigned - Conversation with morouge
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 23 Oct 2021 11:58:26 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with morouge morouge                    Bot:  Hi again! Bot:  Please enter your name Customer:  morouge Bot:  Hi Morouge ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:47 PM, 23rd Oct                     morouge                    Okay           03:47 PM, 23rd Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           03:47 PM, 23rd Oct                   Aya                   Could you please share your order number so that I can assist you further?           03:48 PM, 23rd Oct                     morouge                    Hello , i talked to you two days ago, i had an issue which is after i returned order items , i didnt receive its refund and i talked to one of the agents and he said that the problem is resolved .. actually it is but i received a message that they’ll come and pickup the items i want to return , as i already returned it and i didnt receive the refund           03:50 PM, 23rd Oct                     morouge                             03:50 PM, 23rd Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:52 PM, 23rd Oct                     morouge                    Okay           03:53 PM, 23rd Oct                     morouge                             03:53 PM, 23rd Oct                   Aya                   We would like to inform you that we have processed the refund of amount (EGP795.00) on (10/23/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:54 PM, 23rd Oct                   Aya                   Is there anything else may I assist you?           03:55 PM, 23rd Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:57 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3259467