Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Oct 2021 11:53:16 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User binu manoharan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  binu manoharan Bot:  Hi Binu Manoharan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563354370            03:39 PM, 23rd Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           03:39 PM, 23rd Oct                   Aya                   Could you please share your order number so that I can assist you further?           03:39 PM, 23rd Oct                     binu manoharan                    9508011533           03:41 PM, 23rd Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:41 PM, 23rd Oct                   Aya                   After checking the status of the order number 9508011533 and tracking the return request according to the tracking number (RP101921002344), it turns out that the shipping partner tried to call you several times at (971563354370), but it did not work.           03:42 PM, 23rd Oct                     binu manoharan                    So what to do next?           03:42 PM, 23rd Oct                   Aya                   Can you confirm that the contact number (971563354370) is valid and active?           03:42 PM, 23rd Oct                     binu manoharan                    It is valid           03:42 PM, 23rd Oct                     binu manoharan                    And active           03:42 PM, 23rd Oct                   Aya                   The shipping partner makes many delivery attempts at different times to complete the return process and receive the products from you successfully           03:43 PM, 23rd Oct                     binu manoharan                    Can i change the address for pickup?           03:43 PM, 23rd Oct                   Aya                   Knowing that we will try again today on (Oct 23).           03:44 PM, 23rd Oct                     binu manoharan                    Ok that is fine           03:44 PM, 23rd Oct                   Aya                   You accept our full apologies, but the delivery address cannot be changed. However, you can inform the shipping partner when they contact you with the new address and they will try to reach it as much as possible.           03:45 PM, 23rd Oct                   Aya                   Is there anything else may I assist you?           03:45 PM, 23rd Oct                     binu manoharan                    No issues           03:45 PM, 23rd Oct                     binu manoharan                    They will contact today right?           03:45 PM, 23rd Oct                   Aya                   You can track the return process according to the tracking number (RP101921002344 ) on the LMG website. For details of the return process.           03:47 PM, 23rd Oct                   Aya                   Knowing that the company has set a new date to try to pick up from you today.           03:48 PM, 23rd Oct                   Aya                   Is there anything else may I assist you?           03:48 PM, 23rd Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:51 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3259445