Subject: Ticket Assigned - Conversation with reem
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 23 Oct 2021 10:31:31 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reem reem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reem Bot:  Hi Reem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7308963109 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333211716            02:27 PM, 23rd Oct                     reem                    Ok           0
 2:27 PM, 23rd Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           02:27 PM, 23rd Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:27 PM, 23rd Oct                     reem                    I had a click and collect order and want to check its it's update           02:27 PM, 23rd Oct                     reem                    It was checkout as a guest so I can't view in the app too           02:28 PM, 23rd Oct                   Aya                   After checking the status of the order 7308963109 it was found that the order is under delivery to the store and will be processed as soon as possible.  Note that your order may take1-2 official business days to be ready for collection.           02:29 PM, 23rd Oct                     reem                    Alright           02:29 PM, 23rd Oct                     ree
 m                    Thanks           02:29 PM, 23rd Oct                   Aya                   Knowing that you will be notified by a message when the order is ready to receive           02:30 PM, 23rd Oct                   Aya                   Is there anything else may I assist you?           02:30 PM, 23rd Oct                     reem                    Okay           02:30 PM, 23rd Oct                     reem                    No           02:30 PM, 23rd Oct                     reem                    Thanks           02:30 PM, 23rd Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:30 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3259039