Subject: Ticket Assigned - Conversation with shikha singh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Oct 2021 15:48:46 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shikha singh shikha singh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shikha singh Bot:  Hi Shikha Singh ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97565171401            07:21 PM, 22nd Oct                     shikha singh                    96565171401           07:21 PM, 22nd Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           07:21 PM, 22nd Oct                     shikha singh                    HI Aya           07:21 PM, 22nd Oct                     shikha singh                    I received my order from centrepoint           07:21 PM, 22nd Oct                     shikha singh                    I want to return 2 items but it is not showing me the option.           07:22 PM, 22nd Oct                   Aya                   Would you please provide me with the order number so i can help you further?           07:23 PM, 22nd Oct                     shikha singh                    Sure           07:24 PM, 22nd Oct                     shikha singh                    8108867693           07:24 PM, 22nd Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:25 PM, 22nd Oct                     shikha singh                    Sure           07:25 PM, 22nd Oct                   Aya                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           07:27 PM, 22nd Oct                   Aya                   As per the policy, some products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           07:27 PM, 22nd Oct                     shikha singh                    What??           07:27 PM, 22nd Oct                     shikha singh                    It was not mentioned in the product           07:27 PM, 22nd Oct                     shikha singh                    I have an issue with the size. There's no bigger size available so what do I do           07:28 PM, 22nd Oct                     shikha singh                    I need bigger size in both the articles           07:29 PM, 22nd Oct                   Aya                   would you please provide me with the products names so i can check ?           07:30 PM, 22nd Oct                     shikha singh                    Sure           07:30 PM, 22nd Oct                     shikha singh                             07:31 PM, 22nd Oct                     shikha singh                    I need a 16 in this           07:31 PM, 22nd Oct                     shikha singh                             07:31 PM, 22nd Oct                     shikha singh                    This doesn't have XXL and xl is way tooo small           07:31 PM, 22nd Oct                   Aya                   Please note that the exchange service is not currently available for (Centerpoint) products, products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (1800871) to book an appointment to receive the product to be returned. 2- You can also book an appointment to receive the product to be returned online by logging in to your account and going to the order history and then clicking on the “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           07:32 PM, 22nd Oct                     shikha singh                    I didn't get you           07:33 PM, 22nd Oct                     shikha singh                    You mean I will have to go to store to exchange or return??           07:34 PM, 22nd Oct                   Aya                   Knowing that the products you wish to return are returnable and if you wish, we can create a return request on your behalf.           07:34 PM, 22nd Oct                     shikha singh                    Or call customer service?           07:34 PM, 22nd Oct                     shikha singh                    If these are returnable how did you say earlier it was not?           07:34 PM, 22nd Oct                   Aya                   ou can visit the nearest branch of (Centerpoint) and return the product to the branch.Make sure you have the order invoice with you when returning to the store.           07:34 PM, 22nd Oct                     shikha singh                    You didn't even go through the items           07:34 PM, 22nd Oct                     shikha singh                    Please place an request for return and to be Collected from home           07:35 PM, 22nd Oct                   Aya                   Please allow me a moment to check this for you.           07:35 PM, 22nd Oct                     shikha singh                    Ok           07:36 PM, 22nd Oct                     shikha singh                    If the products are returnable why donesnt the app show me option to return           07:36 PM, 22nd Oct                     shikha singh                    I received a sms for return           07:41 PM, 22nd Oct                     shikha singh                    I guess it's placed from your side           07:41 PM, 22nd Oct                   Aya                   We would like to inform you that a return request for order No. (8108867693) has been created on 10/22/21 7:40 PM and the request will be received by the transport partner within 2-5working days.  You can also track your return request via the LMG  through the tracking number (RP1022210002064).           07:43 PM, 22nd Oct                   Aya                   Is there anything else may I assist you?           07:44 PM, 22nd Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:47 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3257094