Subject: Ticket Assigned - Conversation with femina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Oct 2021 14:48:59 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with femina femina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  femina Bot:  Hi Femina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096567633723            06:33 PM, 21st Oct                   Aya                   Hi Femina, Thank you for contacting us. How may I help you?           06:34 PM, 21st Oct                   Mohammed                    Hi Femina, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           06:34 PM, 21st Oct                     femina                    I bought online as a guest           06:35 PM, 21st Oct                     femina                    How do I return?           06:35 PM, 21st Oct                     femina                    Are you there?           06:37 PM, 21st Oct                   Aya                   Would you please share with us the order number so we can help you further?           06:37 PM, 21st Oct                     femina                    8108336520           06:39 PM, 21st Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:40 PM, 21st Oct                     femina                    Sure           06:40 PM, 21st Oct                   Aya                   Please note that the exchange service is not currently available for (Centerpoint) products, products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (1800871) to book an appointment to receive the product to be returned. 2- You can also book an appointment for receiving the product to be returned online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/kw/en/), and selecting The products you want to return. 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           06:41 PM, 21st Oct                     femina                    I can visit the store and return           06:42 PM, 21st Oct                     femina                    ?           06:42 PM, 21st Oct                     femina                    What do I need to tell them?           06:42 PM, 21st Oct                   Aya                   Yes, you can visit the nearest branch of (Centerpoint) and return the product. but please make sure to have the order invoice on you once you are returning the products.           06:43 PM, 21st Oct                   Aya                   Is there anything else I can assist you with?           06:44 PM, 21st Oct                     femina                    Where can I get the order invoice?           06:45 PM, 21st Oct                     femina                    Yea got it... is it ok if I show in the phone?           06:46 PM, 21st Oct                   Aya                   Invoice has been sent successfully for order 8108336520 Invoice# 88883001087420211018 to [email-masked]           06:46 PM, 21st Oct                     femina                    Thank you so much           06:46 PM, 21st Oct                   Aya                   yes you can use the E-invoice to return your order to the store.           06:47 PM, 21st Oct                   Aya                   Is there anything else I can assist you with?           06:47 PM, 21st Oct                     femina                    Sure thanks           06:47 PM, 21st Oct                     femina                    No thank you for the support           06:48 PM, 21st Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:48 PM, 21st Oct                     femina                    I didn’t receive the invoice yet           06:48 PM, 21st Oct                     femina                    Sorry           06:48 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3254315