Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Oct 2021 13:43:54 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/n0S5Yv5bY1iiJYxn2FTD1w~~/AALN9wA~/RgRjOucXPVcDc3BjQgphU5ezWWE1MlmxUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,<br>
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We attempted to pick up the shipment from the customer three times. Unfortunately, they were unavailable to handover the shipment. Please advise further instructions.<br>
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Best regards,
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<span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>3/10/2021 4:33 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]; EMP559 Amer Hmaidat ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#3083916] Returns<br>
 
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<div>There is a new comment in the ticket submitted by سعد to HelpCPAE</div>
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Comment added by : Akshay Berry<br>
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<a href="mailto:[email-masked]" id="OWAAM67D1237ABF404749A5178C3ECEE700BD" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a> <a href="mailto:[email-masked]" id="OWAAM8FD3B957609A45DB95811E7223F27A14" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a> <a href="mailto:[email-masked]" id="OWAAM1EF3F2C6675E47D28A59FE70AC92F8F0" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>,</div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID: 6344995057</span></span><br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Tracking ID: SD002871885</span><br>
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<strong><span style="font-family:'-apple-system'">Kindly contact the customer on 0507494403 </span></strong></span>
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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, September 27, 2021 9:42 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3083916] - Returns</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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The pickup will be attempted as requested.<br>
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We will do the needful to have it arranged at the earliest convenience.<br>
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Best regards,<br>
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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Amro Hmidat</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C01315a7274994d22657708d981de0d30%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683612976109484%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=cTOKmOy8qayt1C%2F08nAm4tUF5O%2BDTqjkupy65o9Jq34%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MzUyMDg1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gUZprXj5TCSdRYtYQK0ELmfoPWpXIFkKIKCADsR1MRo" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C01315a7274994d22657708d981de0d30%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683612976119480%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=HiwafZiFBvcq%2Bz%2BhORD5pgxPUKs1NSzL4KZD0EN6F9E%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>27/9/2021 8:25 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3083916] - Returns<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Please advise if any update on the below.<br>
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Regards,<br>
M.Murshed</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sun, 19 Sep at 4:01 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Thanks for your response</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement:Late Collection</span><br>
<span class="separator">Order Date : 02/09/2021</span><br>
<span class="separator">Order ID: 6344995057</span><br>
<span class="separator">Tracking ID: SD002871885</span><br>
<span class="separator">Assistance Required: Need Urgent Collection</span><br>
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<strong><span style="font-family:'-apple-system'">Kindly contact the customer on 0507494403 </span></strong><br>
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<span class="separator">Regards,</span><br>
<span class="separator">Samer</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">On Wed, 15 Sep at 3:39 AM , Centrepoint &lt;[email-masked]&gt; wrote: </span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement:Late Collection</span><br>
<span class="separator">Order Date : 02/09/2021</span><br>
<span class="separator">Order ID: 6344995057</span><br>
<span class="separator">Tracking ID: SD002871885</span><br>
<span class="separator">Assistance Required: Need Urgent Collection</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Issue Description: The return request was created on 02/09/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span><br>
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<span class="separator">Regards,</span><br>
<span class="separator">M.Murshed</span></span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3083916:1125156</span>
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