Subject: Ticket Assigned - Conversation with cheiashzel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 19:45:20 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cheiashzel cheiashzel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  cheiashzel Bot:  Hi Cheiashzel ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0586375481            11:34 PM, 25th Sep                     cheiashzel                             11:35 PM, 25th Sep                     cheiashzel                    How can I processed my order? I pay Apple Pay           11:35 PM, 25th Sep                   Mohammed                    Hi Cheiashzel, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           11:39 PM, 25th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:39 PM, 25th Sep                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           11:42 PM, 25th Sep                   Mohammed                   Is there anything else may I assist you?           11:43 PM, 25th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:45 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3145932