Subject: Ticket Assigned - Conversation with deema
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 18 Sep 2021 11:31:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deema deema                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  i want to ask about my order 6302264698 Bot:  Please enter your name Customer:  deema Bot:  Hi Deema ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6302264698 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:   Hi Deema , Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.  Agent:   We see that you are contacting regarding your order ID: 6302264698 Customer:  Salam alaikum Customer:  Yes I want to ask about my order 6302264698 Customer:  Their is no status since after Thursday night Customer:  I got message Thursday night saying shipment done Customer:  So I want to know when will I receive the order plus what are the timings in Ramadan when items are being delivered ?? Customer:  Hello ?? Agent:  Walaikum assalam Agent:  May I request you to be on hold while I retrieve those information for you Agent:  Thank you for holding up Agent:  As I can see your order is shipped and  our  courier partner will contact you within 24-48 hours Agent:  Is there anything else that i can assist you with ? Customer:  I just want to for one thing request can it be delivered by today or till tomorrow before 6 pm Customer:  Plus what are Ramadan timings for delivery ?? Agent:  Sorry ,as the order is with courrier they will contact you and we are unable to fix the times Agent:  As usual timing for delivery Agent:  Is there anything else that i can assist you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  i want to cancel my order Bot:  Hi I Want To Cancel My Order ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6349593884 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you. Customer:  Good evening Customer:  Please i want to cancel my order as their are some sizes issue Customer:  I will reorder again Customer:  Hello Agent:  In the meantime, an exchange is not available at (https://www.babyshopstores.com/sa). You can return online purchases through the below three channels: Agent:  - You can let us know the name of the items and the order number, we will arrange for a return. Agent:  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any babyshop store across the ksa. Agent:  Do you have any questions? Customer:  I am not getting any options for cancelling Customer:  Please you cancel the whole order now Agent:  sorry but you can't cancel the order Agent:  Has the order been received? Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  No Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  The order is still processing Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  deema Bot:  Hi Deema ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Helloo Agent:  Hi dema ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you. Customer:  Cancel my order Mr Modhi Customer:  Its not showing cancelling options Customer:  Plus i dint receive my order i just ordered yesterday Customer:  So I want you to cancel as i have size issues in order Agent:  We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Agent:  Do you have any questions? Customer:  Okay Thankyou Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  deema Bot:  Hi Deema ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:13 PM, 18th Sep                   Mohammed                   Hi Deema, Thank you for contacting us this is mohammed . How may I help you?           03:14 PM, 18th Sep                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           03:17 PM, 18th Sep                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:19 PM, 18th Sep                     deema                    Hello           03:20 PM, 18th Sep                     deema                    I received my order today but one item is missing in my pack           03:20 PM, 18th Sep                     deema                             03:21 PM, 18th Sep                     deema                    Floral print gift bag is not in my packet           03:21 PM, 18th Sep                     deema                             03:21 PM, 18th Sep                     deema                    I got only 4 items i ordered 5 items           03:21 PM, 18th Sep                   Mohammed                   can you please share with me the order number           03:23 PM, 18th Sep                     deema                    Ok           03:23 PM, 18th Sep                     deema                    6351579860           03:23 PM, 18th Sep                   Mohammed                   Kindly wait while we check the order           03:24 PM, 18th Sep                     deema                    Yes please           03:24 PM, 18th Sep                   Mohammed                   we have checked and we would like to inform you that your order has been partially shipped and the missing item will delivered to you as soon as possible, and you can track the delivery using the number (SD002989651) via the website (https://tracking.shipadelivery.com/?bc=)           03:27 PM, 18th Sep                   Mohammed                   is there anything else I can help you with ?           03:28 PM, 18th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:30 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3116736