Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Sep 2021 10:33:04 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/BDhLR9RTzKxmLlH673jJCQ~~/AALN9wA~/RgRjIv9XPVcDc3BjQgphQNfLQWH7FmbhUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear All,<br>
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Kindly note that we were unable to find the document as it is a very old order.<br>
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Best regards,
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<span class="labelnormal"><span class="labelname_sf">Amro Hmidat</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>15/9/2021 1:05 PM GMT+03:00<br>
<strong>To: </strong>EMP559 Amer Hmaidat ([email-masked])<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>New comment - [#2538737] Click &amp; Collect<br>
 
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<div>There is a new comment in the ticket submitted by أحمد الحربي to HelpMaxAE</div>
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Comment added by : Faraz Lohani<br>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">HI <a href="mailto:[email-masked]" id="OWAAM4FAE7D44F0874E589F70668BA0E02E51" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Kindly check urgently and provide the POD ASAP.</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Faraz Lohani</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Escalation Desk – Web Team</span></div>

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<div>From:<span style="font-size:11pt;font-family:'calibri' , sans-serif"> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 8, 2021 8:50 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#2538737] Click &amp; Collect</span>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that it is an old record however we will check with our team.<br>
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Best regards, </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Amro Hmidat</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cc4ba158b0cde477c61c408d972e8c4c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667166325663099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=UDlAQPKliMdaSrPan4jusY0Oy7lP9c36UIS6VRsrhXk%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1Nzg1MTA3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WVKoLOgtV1XjnM-uv8_89LiNHTdcO8RlLH5tOVGQ5FU" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cc4ba158b0cde477c61c408d972e8c4c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667166325663099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=UDlAQPKliMdaSrPan4jusY0Oy7lP9c36UIS6VRsrhXk%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>8/9/2021 6:08 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>EMP559 Amer Hmaidat ([email-masked])<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>New comment - [#2538737] Click &amp; Collect<br>
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<div><span style="font-size:10.5pt;font-family:'-apple-system'">There is a new comment in the ticket submitted by أحمد الحربي to HelpMaxAE</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Comment added by : Faraz Lohani<br>
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Comment Content: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi <a href="mailto:[email-masked]" id="OWAAM23A276AEAA43488DB7948CAC2AE6C36C" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Can you please provide signed POD?</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Faraz Lohani</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 8, 2021 5:22 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2538737] - Click &amp; Collect</span></div>

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<div class="MsoNormal"><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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This order was delivered on 10/5/2021, kindly check if it is the correct tracking number.<br>
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Best regards, </span></div>

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<span class="labelnamesf0"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Amro Hmidat</span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf0">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cc4ba158b0cde477c61c408d972e8c4c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667166325673048%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=h6HLESzg5IJmRCMYKveZZiUC8ByGBJyh5dltQ1L6Q3A%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1Nzg1MTA3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WVKoLOgtV1XjnM-uv8_89LiNHTdcO8RlLH5tOVGQ5FU" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> 800 SHIPA</span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cc4ba158b0cde477c61c408d972e8c4c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667166325673048%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=h6HLESzg5IJmRCMYKveZZiUC8ByGBJyh5dltQ1L6Q3A%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>8/9/2021 3:25 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2538737] - Click &amp; Collect<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Need POD<br>
Order Date : May 6, 2021<br>
Order ID: 6305685747<br>
Tracking ID: SD001960599</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Need Urgent POD</span>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: The order was shipped from our side on 5/6/21 and as per shipa website the order delivered to customer on 5/10/21, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
Ebrahim Hageb</span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2538737:1125156</span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2538737:1125156</span>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2538737