Subject: Ticket Assigned - Conversation with joselin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Sep 2021 19:52:36 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joselin joselin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joselin Bot:  Hi Joselin ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506690070            10:56 PM, 05th Sep                   modhi                   Hi joselin ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           10:59 PM, 05th Sep                   modhi                   Could you please share your order number so that I can assist you further?           10:59 PM, 05th Sep                     joselin                    Good evening           10:59 PM, 05th Sep                     joselin                    I have some issues with my order 6345343504           11:00 PM, 05th Sep                     joselin                    I was supposed to get a “set of comforter a 2 pillowcases”’and there were no pillowcases in the bag           11:00 PM, 05th Sep                     joselin                    *and 2           11:01 PM, 05th Sep                   modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:01 PM, 05th Sep                     joselin                             11:01 PM, 05th Sep                     joselin                    The other items from my order were o.k.           11:02 PM, 05th Sep                   modhi                   kindly provide us with the name of the item as shown in the web site           11:03 PM, 05th Sep                     joselin                    Also I’ve trying to get a refund for an order canceled arbitrarily by the company and still waiting for that money. Order 6290344776 I already issued a formal complaint at Minister of Commerce since you have been so incompetent to return my money           11:07 PM, 05th Sep                   modhi                   kindly provide us with the name of the item as shown in the web site so we can further assist you           11:10 PM, 05th Sep                     joselin                    What item?           11:11 PM, 05th Sep                     joselin                    I just sent you a picture           11:11 PM, 05th Sep                   modhi                   with reference to order No: 6290344776, kindly note that we have refunded the amount from our side and the transaction id is:169999990128437662.  please contact you bank and show them the the transaction id. if the problem did not solved you can contact us and we will help you in the best way.           11:13 PM, 05th Sep                   modhi                   Do you have any questions?           11:13 PM, 05th Sep                     joselin                    I will check with my bank           11:14 PM, 05th Sep                     joselin                    What about my missing items           11:14 PM, 05th Sep                     joselin                    I paid for a set and only got a comforter           11:14 PM, 05th Sep                     joselin                    No pilowcases           11:14 PM, 05th Sep                   modhi                   . Please allow me a moment           11:16 PM, 05th Sep                     joselin                    The name of what I bought is: printed 3-piece King Comforter Set - 230x220 cms           11:16 PM, 05th Sep                     joselin                    It’s a floral set in pink color and has a little tag: new           11:17 PM, 05th Sep                   modhi                   You can return online purchases through the below three channels:  ·You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (max) store across the ksa.           11:17 PM, 05th Sep                   modhi                   Do you have any questions?           11:17 PM, 05th Sep                     joselin                    I don’t trust your return policy. Then my money won’t come back to me. I want MaxFashion to send me the missing itrms           11:18 PM, 05th Sep                     joselin                    That’s the fair thing to do           11:18 PM, 05th Sep                     joselin                    I’m just asking for what I paid for           11:18 PM, 05th Sep                     joselin                    I’m missing two pillowcases, I need them to be sent to me           11:19 PM, 05th Sep                     joselin                    I’m not asking for a refund, I want my missing items           11:20 PM, 05th Sep                   modhi                   We sincerely apologize for any inconvenience caused you.           11:22 PM, 05th Sep                   modhi                   we can not send the missing item. you can make a new order and it will reach you in time.           11:22 PM, 05th Sep                   modhi                   Do you have any questions?           11:22 PM, 05th Sep                     joselin                    That’s not fair. I already paid for them and I didn’t get them           11:22 PM, 05th Sep                     joselin                    So you’re basically robbing me           11:22 PM, 05th Sep                   modhi                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:23 PM, 05th Sep                     joselin                    And now forcing me to give you more of MY money in order to get something I already paid for and didn’t receive           11:23 PM, 05th Sep                   modhi                   and we will make sure to initiate the refund ASAP           11:24 PM, 05th Sep                     joselin                    I will need a ticket number or something in order to follow up my complaint           11:25 PM, 05th Sep                   Mohammed                   we have initiated a return request for you and our team will collect the item within - days           11:26 PM, 05th Sep                   Mohammed                   kindly note that your refund will reach you shortly after receiving the missing item           11:26 PM, 05th Sep                     joselin                    I will not return the comforter until I got a complete set or my money back           11:27 PM, 05th Sep                     joselin                    I paid for it and I DID NOT ask for a refund           11:27 PM, 05th Sep                   Mohammed                   as per our policy we can not sent the missing item           11:27 PM, 05th Sep                   Mohammed                   you can return your order and make a new one           11:28 PM, 05th Sep                     joselin                    I will not give you more of my money since I haven’t got what I already paid for           11:28 PM, 05th Sep                     joselin                    That’s a scam           11:28 PM, 05th Sep                     joselin                    It’s like I’m being scammed because I paid for something I didn’t get and also I’m being blackmailed because now I have to pay MORE money in order to get what I already paid for           11:30 PM, 05th Sep                   Mohammed                   do you want to initiate a return request for you?           11:32 PM, 05th Sep                     joselin                    That doesn’t solve my problem           11:32 PM, 05th Sep                     joselin                    I just want what I paid for and it’s missing. The pillowcases from the set           11:33 PM, 05th Sep                   Mohammed                   it will solve it. you can return the item and the money will be refunded to your account and then you can make a new order.           11:34 PM, 05th Sep                   Mohammed                   sorry we do not have that service at the moment           11:34 PM, 05th Sep                   Mohammed                   or you can return the item through the following channel           11:34 PM, 05th Sep                   Mohammed                   You can return online purchases through the below three channels:  ·You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (max) store across the ksa.           11:34 PM, 05th Sep                   Mohammed                   Do you have any other inquiries that we can help with?           11:34 PM, 05th Sep                     joselin                    The last time I returned an item, you “never” received it, even though Aramex sent me the confirmation of delivery and I never got my money back           11:35 PM, 05th Sep                     joselin                    I will file a complaint in the Minister. You are robbing people’s money           11:35 PM, 05th Sep                     joselin                    Charging for things you never send           11:35 PM, 05th Sep                     joselin                    And then forcing customers to “return” the incomplete items, when it’s clearly your incompetence           11:36 PM, 05th Sep                     joselin                    Sending incomplete orders and charging full prices           11:36 PM, 05th Sep                     joselin                    That’s stealing           11:37 PM, 05th Sep                   Mohammed                   with reference to order No: 6290344776, kindly note that we have refunded the amount from our side and the transaction id is:169999990128437662.  please contact you bank and show them the the transaction id. if the problem did not solved you can contact us and we will help you in the best way.           11:37 PM, 05th Sep                     joselin                    That’s not what I’m talking about           11:37 PM, 05th Sep                     joselin                    You have a bad customer service, send the wrong things, don’t send everything we pay for           11:38 PM, 05th Sep                     joselin                    You robbed my money sending incomplete orders and now I’m supposed to pay again… You are bad           11:40 PM, 05th Sep                   Mohammed                   this type of mistake  happens unintentionally and rarely. please feel save with as your money will get back to you.     you can always contact us for your problem and we will be happy to help you in the best way           11:42 PM, 05th Sep                     joselin                    You give no solutions. If you can’t send me the missing pillowcases then refund me the partial cost of them. I bought a set, I paid for a set, refund me the cost of the missing pillowcases           11:43 PM, 05th Sep                     joselin                    That would be fair           11:44 PM, 05th Sep                     joselin                    I will not send something I already paid for, wait for a refund that it might never come and then pay again, no!           11:44 PM, 05th Sep                     joselin                    Refund me the cost of the things I already paid for and didn’t get delivered           11:45 PM, 05th Sep                     joselin                    That’s fair           11:45 PM, 05th Sep                   Mohammed                   we apologise we can not do that           11:48 PM, 05th Sep                   Mohammed                   Do you have any other inquiries that we can help with?           11:48 PM, 05th Sep                     joselin                    You can not do that but you can steal my money.           11:49 PM, 05th Sep                     joselin                    By not delivering what customers pay for you steal           11:49 PM, 05th Sep                     joselin                    I demand a fair solution. I’m just asking for what I paid for           11:50 PM, 05th Sep                   Mohammed                   that not the way to talk to a company like landmark therefor we are closing the chat           11:52 PM, 05th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3067937