Subject: Ticket Assigned - Conversation with mark
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Sep 2021 13:34:30 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mark mark                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mark Bot:  Hi Mark ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503180509            05:26 PM, 01st Sep                   Mohammed                   Hi Thank you for contacting us. This's Mazen  We would be happy to help you.           05:26 PM, 01st Sep                   Mohammed                   Could you please share the order number?           05:27 PM, 01st Sep                     mark                    Hello, i’d like to know how long for the quality control team to process my returned products           05:27 PM, 01st Sep                     mark                    I only did one order on my number           05:28 PM, 01st Sep                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:30 PM, 01st Sep                   Mohammed                   Do you have any other inquiries that we can help with?           05:30 PM, 01st Sep                     mark                    No thanks           05:30 PM, 01st Sep                   Mohammed                   Do you have any other inquiries that we can help with?           05:33 PM, 01st Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           05:34 PM, 01st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3049758