Subject: Ticket Assigned - Conversation with muhammad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 15:36:21 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad muhammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad akbar Bot:  Hi Muhammad Akbar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550941868 Bot:  Please wait while we transfer you to an agent Agent:  Hi Muhammad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Agent:  Kindly send your order number Customer:  Hi. I actually did not receive one dress frok my order Customer:  From* Customer:  Order #6322373493 - Did not receive the Printed hooded sweatshirt. Colour Grey & size 18 Agent:  Could you please allow me 2 minutes to check your order details? Customer:  Ok Customer:  I only received a full length pyjama. Did not reveive printed hooded sweatshirt Agent:  After checking your order, we found out that your order has been delivered completely, including  hooded sweatshirt. Colour Grey & size 18. Agent:  Is there anything else i can help you with?&nbsp; Customer:  I did not receive the hooded sweatshirt Customer:  I only got a pyjama Customer:  IMAGE Customer:  /startOver Customer:  /startOver Customer:  /startOver Agent:  We sincerely apologize for any inconvenience caused, Agent:  Kindly return the item Customer:  Ok Agent:  In the meantime, an exchange is not available at https://www.centrepointstores.com/sa/en/department/women You can return online purchases through the below three channels: Agent:  - You can let us know the name of the items and the order number, we will arrange for a return. Agent:  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any CENTREPOINT store .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any CENTREPOINT store . Agent:  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.CENTREPOINT store . Agent:  Is there anything else i can help you with?&nbsp; Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad akbar Bot:  Hi Muhammad Akbar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Muhammad , Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  Hello Customer:  I recently requested return for 2 orders Customer:  4 ** Customer:  I got a refund for 2 of them Customer:  And as for the rest the return got cancelled automatically Customer:  We’ve cancelled your return for order # 6322373493 , Slogan Printed Hooded Nightdre...  as requested by you. Please reach out to us for anything further. Agent:  Could you please share your orders numbers so that I can assist you further? Customer:  We’ve cancelled your return for order # 6322360348 , Printed T-shirt with Short Sle...  as requested by you. Please reach out to us for anything further. Customer:  One of these orders were incomplete, it was a hoodie and pyjama set and we only received the pyjama. Please see chat above there was a complain made already Customer:  The other one was oversized and didn't come with a tag Agent:  May I request you to please stay on-hold while I retrieve the information.&nbsp; Customer:  Alright Customer:  I've requested return again for the items and it says an agent will collect it from me Customer:  But all 4 of the items have already been taken Customer:  IMAGE Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.&nbsp;&nbsp; Customer:  Thank you Customer:  2 items have already been taken by centrepoint in the previous return, but got cancelled. I've requestes return again. Please refund for the 2 orders. Agent:  we will o the needful. Customer:  Thank you Customer:  Have a nice day Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Muhammad Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  Hello Customer:  I returned a dress long back Customer:  IMAGE Customer:  Today i received this message, saying return has been cancelled, but i have not requested it Agent:  It will just take a moment to go through the details – Can you allow me for that ? Customer:  And overall from all my returns, i am yet to receive SAR 623 Customer:  Its been 1-2 weeks Customer:  Yeah sure take your time Agent:  Can you share exact order number ? Customer:  I have many orders Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Customer:  Total return requested for 12 items Customer:  We’ve cancelled your return for order # 6322373493 , Slogan Printed Hooded Nightdre...  as requested by you. Please reach out to us for anything further. Customer:  Including this that got cancelled without me requesting it Customer:  Total refund 623 SAR Customer:  Not received Agent:  Will be sharing the update with you within 24 hours, as soon as we&nbsp; get the confirmation from the team Agent:  Is there anything else I can assist you with today? Customer:  Okay, thank you Customer:  No, have a nice dat Customer:  Day Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi&nbsp;Muhammad ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Muhammad, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Thank you for contacting us. This's Mazen  We would be happy to help you. Customer:  Hello Agent:  Could you please share your order number so that I can assist you further? Customer:  We’ve cancelled your return for order # 6322360348 , Sustainable Solid Hooded Sweat...  as requested by you. Please reach out to us for anything further. Customer:  We’ve cancelled your return for order # 6322360348 , Slogan Print Crew Neck Sweatsh... +1item(s) as requested by you. Please reach out to us for anything further. Customer:  I have not requested to cancel these Customer:  I keep getting such messages Customer:  We’ve cancelled your return for order # 6322373493 , Slogan Printed Hooded Nightdre...  as requested by you. Please reach out to us for anything further. Customer:  I have returned it already, and i want a refuns Customer:  Refund Agent:  We sincerely apologize for any inconvenience caused you.&nbsp; Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.&nbsp;&nbsp; Agent:  we will be on touch with you and contact you on your email Agent:  [email-masked] Customer:  Okay Customer:  I have also requested return for many items Customer:  And 7 of them Customer:  I havent received the refund Agent:  We request you to please allow us some time so we can work on this and do the needful. Customer:  There were 12 pending refunds Customer:  IMAGE Customer:  I received message that 4 have been processed Agent:  How many items did you return Customer:  15 Customer:  3 received long back Customer:  1 received today Agent:  How many are pending Customer:  11 pending Customer:  I think 3 have been processed, according to the sms i have received Agent:  We request you to please allow us some time so we can work on this and do the needful. Customer:  Alriggt Agent:  we will be on touch with you and contact you on your email Customer:  Alright Customer:  Thank you Agent:  Do you have any other inquiries that we can help with? Customer:  No Customer:  Have a nice day! Agent:  YOu too Agent:  Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day! Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:23 PM, 02nd Aug                     muhammad                    Hello??           07:24 PM, 02nd Aug                   Mohammed                   &nbsp;Hi Muhammad, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           07:27 PM, 02nd Aug                   Mohammed                   Could you please share your order number so that I can assist you further?           07:29 PM, 02nd Aug                   Mohammed                   Hi Muhammad, I'm not getting a response from you. Are we still connected?           07:31 PM, 02nd Aug                   Mohammed                   Hi Muhammad, I have not received a response from you still, please confirm if we are still connected?           07:33 PM, 02nd Aug                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:36 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2933075