Subject: New Reply Received - Your team still working on it
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Jul 2021 14:54:22 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Your team still working on it  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Qazi,</div>
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<div class="MsoNormal">Below order is available in store &amp; I spoke to customer as well he said he will collect it by today or tomorrow.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Fahad Khan </div>
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<div class="MsoNormal">054 742 5892</div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:black;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0Mjc3OTQ4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ze0ceKAkUBGJUT7Ju2KMGwuyETGGc6HNAkRKrpXy0UE"></span></a><span style="color:#1F497D"></span>
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<div>From: Qazi Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, July 26, 2021 4:31 AM<br>
<b>To:</b> Centrepoint Jarir &lt;[email-masked]&gt;; Manager.Jarir &lt;[email-masked]&gt;; jarircp opsincharge &lt;[email-masked]&gt;; Fahadullah Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Nesreen Saeed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2899791] - Your team still working on it- Order ID: 6310520224</div>
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<div class="MsoNormal">Dear Team,</div>
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<a rel="noreferrer"></a><a rel="noreferrer"><span style="mso-bookmark:_Hlk72426823">Below order status updated as customer picked up completed but customer confirms to us, he didn't collect it from the store So please check and do
 the best ASAP.</span></a>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk72426464"><span style="mso-bookmark:_Hlk72426823">Can you cross check storage room once again and confirm.          
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID: 6310520224</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 25, 2021 9:56 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2899791] - Your team still working on it</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Problem Statement: Need POD<br>
Order Date : May 23, 2021<br>
Order ID: 6310520224<br>
Tracking ID: 631052022422999991<br>
Store code:ShoeMart21132<br>
Assistance Required: Need Urgent POC<br>
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Issue Description: The order as per Hybris website collected from store r on 02/06/2021, But customer claiming that she has not collect the order, Kindly check and share with us the POC and customer ID.<br>
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Regards,<br>
Mazen</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2899791:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2899791