Subject: Ticket Assigned - Conversation with jasmine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 11:45:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jasmine jasmine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jasmine Bot:  Hi Jasmine ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0785608452            03:33 PM, 25th Jul                   Mohammed                   &nbsp;Hi Jasmine, Good afternoon, thank you for contacting us. I'm mohammed .I will be happy to help you.           03:35 PM, 25th Jul                     jasmine                    I bought a watch but it doesn't work           03:35 PM, 25th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           03:36 PM, 25th Jul                     jasmine                    the model it’s smart watch doma           03:36 PM, 25th Jul                     jasmine                    I bought it in store           03:36 PM, 25th Jul                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           03:36 PM, 25th Jul                     jasmine                             03:37 PM, 25th Jul                     jasmine                    she doesn't want to light up           03:38 PM, 25th Jul                     jasmine                    I have been charging it since yesterday, the battery is full but it does not want to turn on           03:38 PM, 25th Jul                   Mohammed                   We sincerely apologize for any inconvenience caused, we request you to visit the store and our team will help you regarding to that           03:39 PM, 25th Jul                     jasmine                    Okk           03:39 PM, 25th Jul                   Mohammed                   Is there anything else may I assist you?           03:40 PM, 25th Jul                     jasmine                    Yes thanks           03:40 PM, 25th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:41 PM, 25th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2901298