Subject: New Reply Received - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 20:19:38 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Hi, </div>
<div dir="auto">Still waiting on my complaint/request on missing items</div>
<div dir="auto"><br></div>
<div dir="auto">Reagrds, </div>
<div dir="auto">Mahnoor </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">Mahnoor Nadeem</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sat, 3 Jul 2021 at 12:50 AM<br>Subject: Re: Your products are on the way<br>To: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="auto">Hi, im sorry i didnt understand your query. Yes the missing item is gungaree with bear embroidery </div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Mahnoor</div>
<div dir="auto">
<br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Fri, 2 Jul 2021 at 6:26 PM Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2781352</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Yasser Fadel : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Mahnoor,</div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused.<br><br>With reference to your enquiry regarding order 9673626819,</div>
<div dir="ltr">1-  The missing item is (162398851 - - Juniors Printed T-shirt and Pyjama Set) with a value of AED11.00. </div>
<div dir="ltr">2- The incomplete item is (162644195 - - Juniors Plush Detail T-shirt and Dungarees with Bear Embroidery). </div>
<div dir="ltr">​<br>
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<div dir="ltr">​Please read our email and see if this is all about your enquiry. Please confirm with us. <br><br>​We look forward to hearing from you. </div>
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<br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2781352