Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 10:14:29 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi ,</div>
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<div class="MsoNormal">I would like to ask for something related to the below Mail.</div>
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<div class="MsoNormal">1<sup>st</sup> the below Voucher still working or Expired </div>
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<div class="MsoNormal">2<sup>nd</sup> the Refund amount not Received, I reviewed my bank Statement and not found any refund Deposit .</div>
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<u>I just need to know</u> .</div>
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<div class="MsoNormal">Regards,</div>
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<span style="FONT-SIZE: 12pt; COLOR: #10412d"><span style="FONT-SIZE: 12pt; COLOR: #10412d"><span style="FONT-SIZE: 11pt; COLOR: #10412d"><strong style="FONT-SIZE: 12pt"><br>Fakhr Al Din Abd Alshafy</strong><br></span><span style="FONT-SIZE: 12pt; COLOR: #10412d"><span style="COLOR: #10412d"><font style="COLOR: #10412d"><span style="FONT-SIZE: 11pt"><span style="FONT-SIZE: 12pt; COLOR: #10412d"><span style="FONT-SIZE: 12pt; COLOR: #10412d"><span style="FONT-SIZE: 12pt; COLOR: #10412d"><span style="COLOR: #10412d"><font style="FONT-SIZE: 11pt; COLOR: #10412d">Associate - Finance</font></span></span></span></span><span style="FONT-SIZE: 11pt; COLOR: #10412d"><font style="FONT-SIZE: 11pt; COLOR: #10412d" color="#1793ce"><br></font></span></span></font></span></span></span></span><span style="FONT-SIZE: 10pt"><span style="FONT-SIZE: 11pt"><span style="FONT-SIZE: 10pt"><br>Mobile: +965 50699686 <br>Email: [email-masked]<span style="FONT-SIZE: 11pt"></span></span></span></span>
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<img style="HEIGHT: 127px; WIDTH: 190px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDM3ODA1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gyvOj2jP1MamIZr8reZIYrm6YiszI7nc88tFRC7l89I" width="190" height="127"> 
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    <td style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; WIDTH: 180px; PADDING-BOTTOM: 1px; PADDING-TOP: 1px"><font style="FONT-SIZE: 10pt; COLOR: #10412d" color="#3e3e3e">Sabhan Industrial Area,<br>Block 8, Plot 11<br>Near 
      Messillah Equestrian Club<br>South Sabhan, P.O.Box 3228 <br>Safat 13033 
      Kuwait </font></td>
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    <td style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; WIDTH: 180px; PADDING-BOTTOM: 1px; PADDING-TOP: 1px"><font style="COLOR: #10412d" color="#3e3e3e"><span style="FONT-SIZE: 10pt">Telephone: <br><a style="FONT-SIZE: 10pt" href="http://www.alyasrafoods.com/" rel="noreferrer">www.alyasrafoods.com</a></span></font></td>
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<a class="socialLink" href="https://www.facebook.com/user_name_here" rel="noreferrer"></a><a title="SnapChat" href="https://www.snapchat.com/add/alyasrafoods" rel="noreferrer"></a><a title="SnapChat" href="https://www.snapchat.com/add/alyasrafoods" rel="noreferrer"><img style="HEIGHT: 25px; WIDTH: 26px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDM3ODA1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sx9ItdeF_TtVLoONIHKYCUpqHXQYfbrvpNKOlRAntjY" width="26" height="25"></a> <a title="Instagram" href="https://www.instagram.com/alyasrafoods/" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDM3ODA1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mqdZ6Ejv-PPefwc3QVD4p0leqHox7JnaFpSa-ED-FzM"></a><a title="Instagram" href="https://www.instagram.com/alyasrafoods/" rel="noreferrer"></a><a class="socialLink" href="https://www.linkedin.com/company/user_name_here" rel="noreferrer"></a> <a title="Facebook" href="https://www.facebook.com/alyasra.foods.39" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDM3ODA1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nsfo0vgPbF_onOcOaEYFLe3tk1T9h4kceBkcDdgTn24"></a><a title="Facebook" href="https://www.facebook.com/alyasra.foods.3" rel="noreferrer"></a><a class="socialLink" href="https://twitter.com/user_name_here" rel="noreferrer"></a> <a title="Linkedin" href="https://www.linkedin.com/authwall?trk=bf&amp;trkInfo=AQHt-RQRmTc6DQAAAWi8LNu46XzxStuFNDlQtGeeUkaKIZK4-IX5ilMMqiIh6rp8SFL0mBJmyToK2WumiOk6RC2JduHcpVRCnYbm77z2cJT7A_xCwBpkR0EfooxgcBlmlNtsLn8=&amp;originalReferer=&amp;sessionRedirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fal-yasra-food-co-%3Ftrk%3Dtop_nav_home" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDM3ODA1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JjgmL350cTA20ElP3Ijgw6niKIKeHeh-bAbLUDg3JyU"></a><a title="Linkedin" href="https://www.linkedin.com/authwall?trk=bf&amp;trkInfo=AQHt-RQRmTc6DQAAAWi8LNu46XzxStuFNDlQtGeeUkaKIZK4-IX5ilMMqiIh6rp8SFL0mBJmyToK2WumiOk6RC2JduHcpVRCnYbm77z2cJT7A_xCwBpkR0EfooxgcBlmlNtsLn8=&amp;originalReferer=&amp;sessionRedirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fal-yasra-food-co-%3Ftrk%3Dtop_nav_home" rel="noreferrer"></a><a class="socialLink" href="https://www.youtube.com/user/user_name_here" rel="noreferrer"></a> <a title="Youtube" href="https://www.youtube.com/channel/UC3hcxCk7bdEdxl8CK38VImQ" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDM3ODA2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qKq3Sl9Mp7Ol_mVX0EZ0XGOEmQjL6XQqtcfjjis2QKk"></a><a title="Youtube" href="https://www.youtube.com/channel/UC3hcxCk7bdEdxl8CK38VImQ" rel="noreferrer"></a> <a title="Google map" href="https://goo.gl/maps/r123pMk34eVZ58uZ8" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDM3ODA2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FdngTBTl37PNykJG_CeSnBEabEVs63G6GJ-nqZruCOA"></a><a class="socialLink" href="https://www.instagram.com/user_name_here" rel="noreferrer"></a>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, January 15, 2021 4:36 PM<br>
<b>To:</b> Fakhr Al Din Abd Alshafy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1972121] - Returns</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Fakhr,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount (2.9 KWD) as a refund voucher which you can use it on your next purchase with us. The voucher code
 you need to apply in promo code section at checkout is 82276407798468259366.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>* Terms and conditions:<br>
1. This voucher code is valid till 6 Months<br>
2. Voucher is only valid on <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.centrepointstores.com%2fkw%2fen%2f&amp;c=E,1,svDMsnpm9qRoFBO-TtR0x-8kk_3LSHyYqOiILzOB2M12TQKX2MHy0235ZbYUFxh9TYKbN3Q0APkGIKYb159tOFZKZLy4lgmcCPaP3Zz5vUw5bp1GHWIh1_zycg,,&amp;typo=1" rel="noreferrer">
https://www.centrepointstores.com/kw/en/</a><br>
3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>and the remaining amount </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount (2.9 KWD)  and the amount you paid online will be refunded back to your original payment method within
 2 - 15 working days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1972121:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972121