Subject: New Reply Received - RE: We’ve received your return request. - Order # 9660364787
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 21:31:12 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  RE: We’ve received your return request.  - Order # 9660364787  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">I have been following up for the return order for more than 2 weeks now but so far no action is taken. Twice I have called customer service line as well, however, all efforts are in vain.
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<div class="MsoNormal">I have already confirmed the pickup location (screen shot is pasted below).</div>
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<div class="MsoNormal">Please take immediate action by collecting the item and refunding the amount.</div>
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<div class="MsoNormal">Thanks.</div>
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<div>From: support=[email-masked] &lt;support=[email-masked]&gt; on behalf of Splash Fashions &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 26, 2021 9:59:41 PM<br>
<b>To:</b> M Abid &lt;[email-masked]&gt;<br>
<b>Subject:</b> We’ve received your return request. 
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Please update your pickup address. </td>
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<td style="padding:25px 0 0 5px"><a href="https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="display:inline-block" rel="noreferrer"><img alt=" Splash logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-splash.png" width="90" style="border:0; margin:0"></a></td>
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<td colspan=" 2" style="padding:15px 0 0 0">Download our apps now</td>
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<a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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<td align=" right" style="padding:2px 10px 0 0"><a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none; color:#202020" rel="noreferrer">iPhone</a></td>
<td align=" left" style="padding:2px 0 0 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none; color:#202020" rel="noreferrer">Android</a></td>
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<span class="x_navmenu"><a href="https://www.splashfashions.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Women</a></span>
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<span class="x_navmenu"><a href="https://www.splashfashions.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Offers</a></span>
<span class="x_navmenu"><a href="https://www.splashfashions.com/ae/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Clearance</a></span>
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Thank you for submitting your Click &amp; Collect return request</div>
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Hi M Abid, you’re almost there! You can finish returning this product in a few easy steps:
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<h4 style="margin:0; font-size:18px">1. Update your pick-up address </h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">Please enter it  <a href="https://www.splashfashions.com/ae/en/my-account/returnaddress/1000976093?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=return_initiation_AE_en" style="padding-right:5px" rel="noreferrer">
<font color="#1eb4e1">here</font></a>  so we know where to collect your items from. Your return cannot be processed without a pickup address.
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<h4 style="margin:0; font-size:18px">2. Confirm your pick-up</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.</div>
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<h4 style="margin:0; font-size:18px">3. Hand over your return</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.</div>
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<h4 style="margin:0; font-size:18px">4. Receive your refund</h4>
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<li style="margin:10px 0 0 0; font-size:15px; line-height:19px">Your product will take 3-5 business days to reach our warehouse.
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<li style="margin:10px 0 0 0; font-size:15px; line-height:19px">We'll take 1 business day to conduct a quality check.
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<li style="margin:10px 0 0 0; font-size:15px; line-height:19px">Your refund will be issued in 2-7 business days after the quality check.
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<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703596