Subject: Re: urgent_Call_Back #0552042112
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, MOHAMMED MURSHED <[email-masked]>
Date: Sun, 13 Jun 2021 00:00:00 -0700 (MST)

Hi Jessie, 

This customer keeps on coming on SM, and he is asking for the same items as he got used items as per his claim. 

Please advise what can we do here as this is store purchase and pending since long time. 

Can we have the customer contacted again and get this issue sorted out. 

Regards 
Shakeeb 

From: "Manager Aliat." <[email-masked]> 
To: "qazi mohammed" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "nusaybah alzuman" <[email-masked]> 
Sent: Tuesday, April 6, 2021 3:37:06 PM 
Subject: FW: urgent_Call_Back #0552042112 

Dear Qazi, 

Myself called the customer and apologized pls close the issue.. 

From: Qazi Mohammed <[email-masked]> 
Sent: Tuesday, April 6, 2021 12:40 PM 
To: Manager Aliat. <[email-masked]>; Centrepoint Aliatmadinah <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: urgent_Call_Back #0552042112 

Hi [ mailto:[email-masked] | 
@Manager Aliat. ] [ mailto:[email-masked] | 
@Centrepoint Aliatmadinah ] , 

Can you connect below customer and resolved his issue. 

If he/she wants refund or return can you process and update. 

Customer contact number: 0552042112. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 11:43 AM 
To: Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: urgent_Call_Back #0552042112 

External email sender, please take precaution. 

Hi Team, 

Please advise if any update on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nusaybah Alzuman" < [ mailto:[email-masked] | [email-masked] ] >, "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 4, 2021 10:49:25 AM 
Subject: FW: urgent_Call_Back #0552042112 

HI [ mailto:[email-masked] | 
@Nusaybah Alzuman ] [ mailto:[email-masked] | 
@Qazi Mohammed ] 

Can you please assist on the below complaint. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 4, 2021 7:20 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: urgent_Call_Back #0552042112 

External email sender, please take precaution. 

Hi Team, 

Please assist regarding the following concern. 

Regards 
Shakeeb 

From: "MAZIM IBRAHIM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 4, 2021 8:46:49 AM 
Subject: urgent_Call_Back #0552042112 

Hi Team, 

Problem Statement: Call Back 

Store Name and Location: Centrepoint Alealia Mall, Madina El Monawara,Saudi Arabia 

Assistance Required: Call Back 

Issue Description: Customer Purchase from the store and she complaining about used items and misbehave from the store team 

Customer contact number: 0552042112 

#Attached store receipt 

Regards, 

Mazin Bassi 

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