Subject: New Reply Received - esc ref
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 09:04:50 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  esc ref  Ticket comment <div>
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I have already returned the items and also 1 lady from customer service said we have initiated refund 49 aed before eid holidays, </div>
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So now you are telling me that items not returned yet,,,!!!!!</div>
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How is that possible </div>
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I was not expecting this answer </div>
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Regards </div>
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Sindhoo SUNDRO</div>
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M: 0522384015</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, June 8, 2021 12:32:41 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2686368] - esc ref
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<div dir="ltr">Hi Sindhoo,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">With reference to order number 9651122081 we would like to inform you that we have created return request on 24/04/2021 but you do not fill up the details which send to your email is
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
<strong dir="ltr">and as we can see the item not return to us till now.</strong> </div>
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<div dir="ltr">please confirm with us if you return the item or not ??</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2686368