Subject: Ticket Assigned - Conversation with gg
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 05:25:03 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gg gg                    Bot:  Hi again! Bot:  Please enter your name Customer:  gg Bot:  Hi Gg ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9667556334 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:09 AM, 08th Jun                     gg                    No no           09:09 AM, 08th Jun                     gg                    /startOver           09:10 AM, 08th Jun                   Mohammed                    Hi , Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you.           09:10 AM, 08th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:11 AM, 08th Jun                     gg                    Yes one of my clothing items was a little torn and it was mistakenly delivered           09:11 AM, 08th Jun                     gg                    I ordered something else           09:11 AM, 08th Jun                     gg                    And received something different           09:11 AM, 08th Jun                     gg                    /startOver           09:13 AM, 08th Jun                   Mohammed                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.  We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you. ​ We would also request you to provide us some snapshots of the wrong item you received.           09:15 AM, 08th Jun                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:18 AM, 08th Jun                   Mohammed                   Hi , I have not received a response from you still, please confirm if we are still connected?           09:22 AM, 08th Jun                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:23 AM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2685941