Subject: New Reply Received - esc l d
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 04:54:51 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  esc  l d  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Shipment has been transferred to AUH West Area region for delivery. Customer will be contacted by the team and will schedule delivery on top priority.
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<b><span style="font-size:10.0pt;color:#2F5496">Thanking you.</span></b><b><span style="font-size:10.0pt;color:#2F5496"></span></b>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;color:#2F5496">Best regards,</span></b></div>
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:gray'>_______________________________________</span></b><span style="font-size:12.0pt;color:gray"></span>
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<img width="152" height="89" style="width:1.5833in;height:.927in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzYzOTUyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cxjHUhuHdaLTiUgGdYAYd1CDbXhFUvumZTgWfcRxGaM" alt="cid:[email-masked]"><span style="font-size:9.0pt;color:#595959"></span>
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<div class="MsoNormal"><b><u><span style="font-size:12.0pt;font-family:Algerian;color:#2F5496">Antony Markose</span></u></b></div>
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<b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'>Service Coordinator</span></u></i></b><b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'></span></u></i></b>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'>Dubai Delivery Center</span></u></i><span dir="RTL"></span><span dir="RTL"></span><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i><i><span style='font-family:"Trebuchet MS",sans-serif;color:#2F5496'></span></i>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'>PO Box 99999, Dubai, United Arab Emirates</span></u></i><b><i><u><span style='font-family:"Trebuchet MS",sans-serif;color:#2F5496'></span></u></i></b>
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<div class="MsoNormal"><i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'>T +971-42303244</span></u></i></div>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style="color:blue"></span></u>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Rajesh Pattabhi <br>
<b>Sent:</b> Tuesday, June 8, 2021 8:51 AM<br>
<b>To:</b> Epg Lmg1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2685837] - esc l d</div>
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<div class="MsoNormal"><i><span style='font-family:"Franklin Gothic Book",sans-serif;color:blue'>Dear Antony</span></i></div>
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<div class="MsoNormal"><i><span style='font-family:"Franklin Gothic Book",sans-serif;color:blue'>Good morning</span></i></div>
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<div class="MsoNormal"><i><span style='font-family:"Franklin Gothic Book",sans-serif;color:blue'>Shpt is for remote area…pls check with the team</span></i></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 8, 2021 8:28 AM<br>
<b>To:</b> Rajesh Pattabhi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#2685837] - esc l d</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date : Jun 4, 2021<br>
Order ID: 9667077780<br>
Tracking ID: 1000011452251<br>
Assistance Required: Need Urgent Delivery</span></div>
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Issue Description: The order was shipped from our side on  06/05/2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
M.Murshed</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2685837