Subject: New Reply Received - Refund problem
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 14:55:09 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Refund problem  Ticket comment <div dir="auto">Hi dear,<div dir="auto">              I have not received payment till now. As i told you in my previous mail debit card which i used to proceed this order has been blocked due to issuance of new debit card which has this number: <span style="background-color:rgb(255,255,255);color:rgb(51,51,51);font-family:helvetica,arial,sans-serif;font-size:16px">4283310120399178</span>
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<div dir="auto"><span style="background-color:rgb(255,255,255);color:rgb(51,51,51);font-family:helvetica,arial,sans-serif;font-size:16px">Please transfer refund using this card number.</span></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jun 2, 2021, 10:16 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Asif,<br><br>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order:6311840767 Please note that the refund has been processed successfully from our side for the amount 35.08 SAR on 27/05/2021, however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br><strong>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</strong>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2632853