Subject: New Reply Received - esc up ph
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 06:06:09 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  esc up ph  Ticket comment <div>Hello there ,</div>
<div>As i have requested for a return of one of my item for order number 9661568908 , the attempt for the delivery was made on Saturday but due to i was busy in a meeting i could not pick the call. </div>
<div>Requesting you to please arrange another attempt for the pick up of my item and kindly contact me on 971547051903. Thank you.<br><br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, May 23, 2021, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2592370</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2592370<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Apoorv Joshi : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Manish,</div>
<div><br></div>
<div dir="ltr">Thank you for your patience.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We have heard back from our team and have been advised that they have tried to contact you on 0547051903 twice and were advised that there are no items to return. Kindly confirm if you still wish to return items under 9661568908. If so, we'll be happy to arrange the collection for you again.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2592370