Subject: Ticket Assigned - Conversation with مادونا
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 May 2021 12:53:50 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with مادونا مادونا                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  مادونا Bot:  Hi مادونا ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565981011            04:30 PM, 19th May                   Mohammed                    Hi , Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you.           04:30 PM, 19th May                   Mohammed                   Could you please share your order number so that I can assist you further?           04:30 PM, 19th May                     مادونا                    Oky           04:30 PM, 19th May                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           04:32 PM, 19th May                     مادونا                    Yes           04:32 PM, 19th May                     مادونا                    40062201896320200821           04:33 PM, 19th May                   Mohammed                   order number started with 8 number           04:33 PM, 19th May                     مادونا                    89712           04:34 PM, 19th May                   Mohammed                   please send complete order number           04:35 PM, 19th May                     مادونا                    I took dining set from 5 month and the skin is damage what can I do there 2 years garantii           04:36 PM, 19th May                   Mohammed                   please send complete order number           04:36 PM, 19th May                     مادونا                             04:37 PM, 19th May                   Mohammed                   Did you purchase the order from store??           04:37 PM, 19th May                     مادونا                    Yes           04:38 PM, 19th May                     مادونا                    8/21           04:38 PM, 19th May                     مادونا                    2020           04:38 PM, 19th May                   Mohammed                   please contact the store as our team will help you on that           04:39 PM, 19th May                     مادونا                    Warranty 2years           04:39 PM, 19th May                   Mohammed                   Is there anything else may I assist you?           04:39 PM, 19th May                     مادونا                    I need telephone number           04:40 PM, 19th May                     مادونا                    Or whats app account           04:40 PM, 19th May                   Mohammed                   please provide us complete store name           04:41 PM, 19th May                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           04:46 PM, 19th May                   Mohammed                   Hi , I have not received a response from you still, please confirm if we are still connected?           04:46 PM, 19th May                     مادونا                    Yes           04:47 PM, 19th May                     مادونا                    Ian just ask my husband           04:47 PM, 19th May                   Mohammed                   please provide us complete store name           04:49 PM, 19th May                   Mohammed                   Hi , I have not received a response from you still, please confirm if we are still connected?           04:50 PM, 19th May                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:53 PM, 19th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2598354