Subject: New Reply Received - Products returned
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 13:47:25 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Products returned  Ticket comment <div dir="auto">Thank for a more understandable response and to take time to responde.<div dir="auto"><br></div>
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<div>On Tue, 18 May 2021, 13:43 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Andreia,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items. </div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.</div>
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<div dir="ltr">If you still want to contact with our management please share with us your contact number that we can arrange the call.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2578960