Subject: Ticket Assigned - Conversation with yamini sathya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 03:19:14 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yamini sathya yamini sathya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello this is really urgent  my order number is 4562000397  i need delivery today by afternoon  it is a gift for birthday  please help Bot:  Please enter your name Customer:  yamini sathya Bot:  Hi Yamini Sathya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4562000397 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097433078375            07:06 AM, 18th May                   Mohammed                    Hi Yamini, Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you.           07:06 AM, 18th May                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:06 AM, 18th May                     yamini sathya                    Hi Mr. Mohammad           07:07 AM, 18th May                     yamini sathya                    I need my order to be delivered by today afternoon           07:07 AM, 18th May                     yamini sathya                    It is for Birthday           07:07 AM, 18th May                   Mohammed                   Please note the delivery time frame is 2 business days.           07:09 AM, 18th May                     yamini sathya                    Birthday is today. Thats why im requesting. Please deliver today           07:09 AM, 18th May                     yamini sathya                    If delivery today is not possible then please cancel my order           07:10 AM, 18th May                   Mohammed                   i am sorry i can not mention specific time for delivering your order.           07:11 AM, 18th May                     yamini sathya                    Will it get delivered today? Or not possible?           07:12 AM, 18th May                   Mohammed                   i am sorry i can not mention specific time for delivering your order.           07:14 AM, 18th May                   Mohammed                   Hi , I have not received a response from you still, please confirm if we are still connected?           07:16 AM, 18th May                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:18 AM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2592042