Subject: Ticket Assigned - esc L C
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 05:09:02 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  esc L C عائشة                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525525796 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hello Agent:  Hi Ayesha,Good day Thank you for contacting us. I'm Ahmed . I will be happy to help you . Customer:  Hello my order number 9657322857i want to return the watch and necklace and bracelet but i can only select the watch but the bracelet and necklace i cant select them Customer:  IMAGE Customer:  IMAGE Customer:  These Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy,  products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.  Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.   Please refer to the below link for any further information on non-returnable items: https://helpae.splashfashions.com/en/support/solutions/folders/44001186571# Customer:  Ok Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  9657322857 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Request for returning Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Returned items Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  أهلا مرة أخرى! Bot:  يرجى إدخال اسمك Customer:  عائشة Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  عملية الإرجاع Bot:  يرجى اختيار موقعك Customer:  الإمارات العربية المتحدة Bot:   هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.   طلب إرجاع المنتج أونلاين من حسابك. أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]   لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes            09:01 AM, 15th May                     عائشة                    اوكي           09:01 AM, 15th May                   Mohammed                   مرحبا عائشة،صباح الخير معك محمد يسرني مساعدتك           09:01 AM, 15th May                     عائشة                    عندي طلب استرجاع 9657322857ما جا حد ياخذه           09:01 AM, 15th May                   Mohammed                   لحظة من فضلك حتى يتم التحقق من البيانات            09:01 AM, 15th May                     عائشة                    اوكيه           09:02 AM, 15th May                   Mohammed                   نعتذر عن التاخر بإرجاع المنتجات           09:03 AM, 15th May                   Mohammed                   يرجى تزويدنا برقم الهاتف والعنوان           09:03 AM, 15th May                     عائشة                    0525525796 عجمان الجرف 2 شارع الحسن البصري 64 مقابل مركز آية لتحفيظ القران           09:04 AM, 15th May                   Mohammed                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.           09:04 AM, 15th May                   Mohammed                   هل لديك اي إستفسار اخر           09:04 AM, 15th May                     عائشة                    اقدر استفسر عن طلب من هوم بوكس؟           09:05 AM, 15th May                     عائشة                    ط           09:05 AM, 15th May                     عائشة                    طالع لي ان تم الشحن هل بيوصل اليوم بكرا؟           09:06 AM, 15th May                   Mohammed                   اعتذر يرجى التواصل مع فريق هوم بوكس           09:06 AM, 15th May                     عائشة                    تسلم           09:07 AM, 15th May                     عائشة                    شكرا لك           09:07 AM, 15th May                   Mohammed                   كان من دواعي سروري مساعدتك. شكرا على التسوق معنا ونتمنا لك أوقات طيبه.           09:08 AM, 15th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2580677