Subject: Ticket Assigned - Conversation with shilpa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 May 2021 09:23:40 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shilpa shilpa                    Bot:  Hi again! Bot:  Please enter your name Customer:  shilpa Bot:  Hi Shilpa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  974-33800676            01:13 PM, 13th May                     shilpa                    Ok           01:13 PM, 13th May                   Mohammed                    Hi Shilpa, Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you.           01:16 PM, 13th May                   Mohammed                   Could you please share your order number so that I can assist you further?           01:16 PM, 13th May                   Mohammed                   Hi Shilpa, I'm not getting a response from you. Are we still connected?           01:17 PM, 13th May                   Mohammed                   Hi Shilpa, I have not received a response from you still, please confirm if we are still connected?           01:20 PM, 13th May                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:23 PM, 13th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2576811