Subject: Ticket Assigned - Conversation with najwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 05:37:46 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najwa najwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi how i can use my shukran card point by online shopping ?? Bot:  Please enter your name Customer:  najwa Bot:  Hi Najwa ,what do you need help with? Customer:  /startOver Bot:  Hi Najwa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9657914570 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569143110            09:14 AM, 04th May                   Mohammed                    Hi Najwa, Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you.           09:16 AM, 04th May                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:16 AM, 04th May                     najwa                    hi  in my order there is 1 item is cancelled can i know the reson of cancelled  from your side           09:16 AM, 04th May                   Mohammed                    We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.  ​ We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.           09:17 AM, 04th May                   Mohammed                   Is there anything else may I assist you?           09:18 AM, 04th May                     najwa                    i chexked the item is available in the web side and app           09:19 AM, 04th May                     najwa                    if the item is  do in good condition why your team add it there           09:20 AM, 04th May                     najwa                    and todau the amount is 29 not 20 for the item           09:20 AM, 04th May                     najwa                    and there is 14 pice of it in the stock???           09:21 AM, 04th May                     najwa                    And the amount i pay  is 20 and they refound 16 dhs why??           09:22 AM, 04th May                     najwa                    ??????           09:23 AM, 04th May                   Mohammed                   you used this voucher HOLY50 and you got discount and the voucher non refundable           09:23 AM, 04th May                     najwa                    already i checked now the item is availabe and the amount its increase from 20 to 29 this is not acceptable really if its  not available we will undrestand but its available in stock           09:25 AM, 04th May                     najwa                    i want to talk to the maneger of customer servese now           09:25 AM, 04th May                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items. ​ We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.           09:26 AM, 04th May                     najwa                    i want to talk to the maneger of customer servese now           09:27 AM, 04th May                     najwa                    ?????           09:28 AM, 04th May                   Mohammed                   please share with us you phone number that we can arrange call for you .           09:30 AM, 04th May                   Mohammed                   Hi Najwa, I'm not getting a response from you. Are we still connected?           09:32 AM, 04th May                   Mohammed                   Hi  Najwa, I have not received a response from you still, please confirm if we are still connected?           09:34 AM, 04th May                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query           09:37 AM, 04th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2508269