Subject: New Reply Received - esc late de
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 17:16:17 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  esc late de  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/MVRJtbSknAoql1YVj-81vw~~/AALN9wA~/RgRicBHcPVcDc3BjQgpgjFzejmArqPZdUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
<span style="font-size:12px">Dear All,<br>
<br>
<br>
<span style="line-height:106%"><span style="font-family:Arial,sans-serif"><span lang="EN"><span style="background:white"><span style="line-height:106%">Kindly note that the customer’s address is outside our coverage zone. If possible, please provide us with an alternate address that is within our coverage zone, or advise if we should return this order to your side. </span></span></span></span></span><br>
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<br>
<br>
Best Regards</span>
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<br>
<span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/5/2021 12:02 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2491977] - esc late de<br>
 
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<div dir="ltr">​Hi Team,<br>
<br>
<span style="font-size:14px">Problem Statement: Late Delivery</span><br>
<span dir="ltr" style="font-size:14px">Order Date : Apr 26, 2021</span><br>
<span dir="ltr" style="font-size:14px">Order ID: 6301377798</span><br>
<span dir="ltr" style="font-size:14px">Tracking ID: SD001797721</span><br>
<span style="font-size:14px">Assistance Required: Need Urgent Delivery</span>
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<div dir="ltr">
<span dir="ltr" style="font-size:14px">​</span><br>
<span dir="ltr" style="font-size:14px">Issue Description: The order was shipped from our side on <span dir="ltr" style="white-space:pre"> </span>4/26/21 but till now the order has not delivered to the customer and courier team inform the customer that our service is not avalibel in his area,so we request you to arrange a delivery on priority basis.</span><br>
<br>
<span style="font-size:14px">Regards,</span><br>
<span dir="ltr" style="font-size:14px">M.MUrshed</span>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/kppidSwotmjRdcoLClHlcw~~/AALN9wA~/RgRicBHcPlcDc3BjQgpgjFzejmArqPZdUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2491977