Subject: Ticket Assigned - Conversation with yousef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 06:32:08 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yousef yousef                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yousef Bot:  Hi Yousef ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6301886949 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            10:17 AM, 29th Apr                   Mohammed                    Hi Yousef, Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you.           10:18 AM, 29th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:18 AM, 29th Apr                     yousef                    ok           10:19 AM, 29th Apr                     yousef                    whats the shipping company ? there is not much details and its been more than 24 hours and no updates           10:21 AM, 29th Apr                   Mohammed                   We have checked and it appears that the following order number: (  6301886949   ) was placed successfully . Please note the delivery time frame is 3-5 business days. The tracking number for your order is: ( SD001816037 ) and you can track it here( tracking.shipadelivery.com  ).           10:22 AM, 29th Apr                     yousef                    its been more than 24 hours and no updates           10:23 AM, 29th Apr                     yousef                    can i know which city is it in now ?           10:24 AM, 29th Apr                   Mohammed                   is thi contact number working 966570559002           10:24 AM, 29th Apr                   Mohammed                   Hi Yousef, I'm not getting a response from you. Are we still connected?           10:27 AM, 29th Apr                   Mohammed                   Hi Yousef, I have not received a response from you still, please confirm if we are still connected?           10:29 AM, 29th Apr                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:31 AM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2474026