Subject: Ticket Assigned - Conversation with huzaifa ayub
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 08:33:59 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with huzaifa ayub huzaifa ayub                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  huzaifa ayub Bot:  Hi Huzaifa Ayub ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562907097            12:12 PM, 21st Apr                     huzaifa ayub                    Hi, I have bought some item from centerpoint MOE. I would like to return and get a bigger size.           12:13 PM, 21st Apr                   Mohammed                    Hi Huzaifa, Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you.            12:13 PM, 21st Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           12:13 PM, 21st Apr                     huzaifa ayub                    I ve got the receipt only           12:14 PM, 21st Apr                     huzaifa ayub                    I got it from centerpoint MOE           12:14 PM, 21st Apr                     huzaifa ayub                    I would like to return and get a bigger size           12:14 PM, 21st Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           12:15 PM, 21st Apr                   Mohammed                   ?           12:15 PM, 21st Apr                     huzaifa ayub                    Where can I find the order number?           12:15 PM, 21st Apr                     huzaifa ayub                    Let me check the receipt           12:15 PM, 21st Apr                     huzaifa ayub                    I cannot find the order number in the receipt           12:17 PM, 21st Apr                     huzaifa ayub                    Can I give you Tax invoice number?           12:18 PM, 21st Apr                   Mohammed                   share with us your email id and contact number           12:18 PM, 21st Apr                     huzaifa ayub                    Email id : [email-masked]           12:19 PM, 21st Apr                     huzaifa ayub                    Contact number : 0562907097           12:19 PM, 21st Apr                     huzaifa ayub                    Hello?           12:21 PM, 21st Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:23 PM, 21st Apr                     huzaifa ayub                    What order details?           12:23 PM, 21st Apr                     huzaifa ayub                    What are you talking about?           12:23 PM, 21st Apr                     huzaifa ayub                    Can you read first what I am saying?           12:23 PM, 21st Apr                   Mohammed                   In the meantime, an exchange is not available at www.babyshop.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (babyshop) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:24 PM, 21st Apr                   Mohammed                   Is there anything else may I assist you?           12:24 PM, 21st Apr                     huzaifa ayub                    Pathetic service!!!           12:24 PM, 21st Apr                   Mohammed                   is it from store ?           12:26 PM, 21st Apr                   Mohammed                   or online           12:26 PM, 21st Apr                   Mohammed                   Hi Huzaifa, I'm not getting a response from you. Are we still connected?           12:27 PM, 21st Apr                   Mohammed                   Hi Huzaifa, I have not received a response from you still, please confirm if we are still connected?           12:29 PM, 21st Apr                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:33 PM, 21st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2433060