Subject: Ticket Assigned - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Apr 2021 02:08:48 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9652380543 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503456507            05:45 AM, 19th Apr                   Mazin                   Hi, Thank you for contacting us. How may I help you?           05:45 AM, 19th Apr                     hi                    I want to know why my order was cancelled?           05:46 AM, 19th Apr                   Mazin                   This is the order number 9652380543 ?           05:47 AM, 19th Apr                     hi                    Yes           05:47 AM, 19th Apr                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:47 AM, 19th Apr                     hi                    ?           05:49 AM, 19th Apr                     hi                    Hello           05:50 AM, 19th Apr                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:51 AM, 19th Apr                   Mazin                   We see that you’ve been expecting a delivery for your order. Unfortunately the order has been canceled as the item is currently out to stock.  We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.           05:52 AM, 19th Apr                   Mazin                   Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.           05:52 AM, 19th Apr                     hi                    Its still showing as 5 in stock           05:53 AM, 19th Apr                     hi                             05:54 AM, 19th Apr                   Mazin                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.           05:56 AM, 19th Apr                     hi                    ?           05:57 AM, 19th Apr                   Mazin                   Due to its high demand; the item might have been added and ordered already when the item came back in stock.           05:57 AM, 19th Apr                   Mazin                   We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           05:57 AM, 19th Apr                   Mazin                   Is there anything else i can help you with ?           05:59 AM, 19th Apr                     hi                    So now you have it in stock  so can you replace the order           05:59 AM, 19th Apr                   Mazin                   We can not replace the order from our side please try to place the order again           06:00 AM, 19th Apr                   Mazin                   Is there anything else i can help you with ?           06:00 AM, 19th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:08 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2421798