Subject: Ticket Assigned - Conversation with hello its sana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 14:22:30 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello its sana hello its sana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello its sana Bot:  Hi Hello Its Sana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9647168756 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509433074            02:12 PM, 05th Apr                   fatma                   Hi Sana, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:12 PM, 05th Apr                     hello its sana                    Hello good afternoon           02:12 PM, 05th Apr                     hello its sana                    Our order has not yet been received           02:12 PM, 05th Apr                     hello its sana                    On track orders the remarks is request for reschedule           02:13 PM, 05th Apr                   fatma                   9647168756 is this your order number           02:13 PM, 05th Apr                     hello its sana                    I wasn't home yesterday but no one called us           02:13 PM, 05th Apr                     hello its sana                    Yes           02:13 PM, 05th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           02:13 PM, 05th Apr                     hello its sana                    Sure I'll wait           02:14 PM, 05th Apr                   fatma                   +971526999499  is this your correct contact number ?           02:14 PM, 05th Apr                     hello its sana                    That's my husband's number           02:15 PM, 05th Apr                     hello its sana                    You can reach me on 0509433074           02:15 PM, 05th Apr                     hello its sana                    And order is also under his name           02:15 PM, 05th Apr                     hello its sana                             02:15 PM, 05th Apr                     hello its sana                    Please review the screen shot and advise           02:15 PM, 05th Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           02:16 PM, 05th Apr                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:16 PM, 05th Apr                     hello its sana                    So by when will I receive the order           02:16 PM, 05th Apr                     hello its sana                    This is the 1st time that the delivery is so late. Usually I get within the next day or placing the order           02:17 PM, 05th Apr                   fatma                   We will update you on your email [email-masked]  soon           02:18 PM, 05th Apr                     hello its sana                    OK we will. Be waiting           02:18 PM, 05th Apr                     hello its sana                    Thank you           02:18 PM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:19 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2356066