Subject: New Reply Received - escalation late de urgggggggent
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 18:22:32 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  escalation late de urgggggggent  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/DqxzKCgx-xhUlpe7dRsslQ~~/AALN9wA~/RgRiUyBgPVcDc3BjQgpgb-DscWAhoy-FUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that we will arrange for the delivery to be done at the earliest.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>10/4/2021 6:28 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; EMP301 Nour Alarjan ([email-masked]); [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#2253190] - escalation late de urgggggggent<br>
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<div class="MsoNormal">Hi team,</div>

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<div class="MsoNormal">Kindly note below urgent case, customer keep posting on social media</div>

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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, April 10, 2021 3:33 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2253190] - escalation late de urgggggggent</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif"><img height="1" id="_x0000_i1030" src="http://click.netsuite.com/q/GCp8p45_ZT5rbJaQM75jJQ~~/AALN9wA~/RgRiUsBVPVcDc3BjQgpgcNWMcWDPjQ4tUiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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<span style="font-size:9pt;font-family:'verdana' , sans-serif">Dear All,</span><br>
<br>
<br>
<span lang="EN" style="font-size:9pt;font-family:'arial' , sans-serif;color:black;background:white">We have reviewed your request, </span><span lang="EN" style="font-size:9pt;font-family:'arial' , sans-serif">we will do our best to arrange the delivery at the earliest convenience.</span><br>
<br>
<br>
<span style="font-size:9pt;font-family:'verdana' , sans-serif">Best Regards</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span>
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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Nour Al-Arjan</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohmoud.Elsayed%40landmarkgroup.com%7C24328eee515a4329353e08d8fc1458f4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637536511609447307%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=w8sSnhysixbCL6t%2FFyapw4lIh5OSP%2FZrutK%2BSx%2F8v7g%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;text-decoration:none"><img height="49" id="_x0000_i1029" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" style="width:1.6666in;height:0.5083in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohmoud.Elsayed%40landmarkgroup.com%7C24328eee515a4329353e08d8fc1458f4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637536511609457276%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=y8fvex12jIQBsiYYqkl7AdLu2E1gCn8aC%2FzqAOmouvA%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>10/4/2021 12:28 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2253190] - escalation late de urgggggggent<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
Order Date :Mar 6, 2021<br>
Order ID:6280866602<br>
Tracking ID:SD001359728<br>
Assistance Required: Need Urgent Delivery</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: The order was shipped from our side on 3/9/21  but till now the order has not delivered to the customer as the customer complaint that he did not get any call from our courier team,so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
M.Murshed</span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2253190:1125156</span>
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