Subject: Ticket Assigned - Conversation with hi there
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 06:55:21 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi there hi there                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi there Bot:  Hi Hi There ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:29 AM, 06th Apr                   Mohammed                    Hi , Good  mornig,thank you for contacting us. I'm mohammed .I will be happy to help you.            10:30 AM, 06th Apr                     hi there                    I return 2things from my order number 8244657596           10:31 AM, 06th Apr                     hi there                    I return to the perso           10:31 AM, 06th Apr                     hi there                    I return to the delivery guy who bought it and didn't get the return slip           10:31 AM, 06th Apr                     hi there                    Can u plz help me to whom should i contact to take my refund           10:32 AM, 06th Apr                     hi there                             10:32 AM, 06th Apr                     hi there                    I return these 2 book shelfs worth of almost 42kd           10:33 AM, 06th Apr                     hi there                    Can u plz guide me what to do now           10:33 AM, 06th Apr                   Mohammed                   We request you to allow us for sometime to check your order.           10:34 AM, 06th Apr                     hi there                    Can u plz give me any contact number where i can call           10:36 AM, 06th Apr                   Mohammed                   as we can see you have not return any item           10:36 AM, 06th Apr                     hi there                    Thats what im saying           10:36 AM, 06th Apr                     hi there                    I return to the person who bought it           10:37 AM, 06th Apr                     hi there                    Bcz i don't know the process           10:37 AM, 06th Apr                     hi there                    And i wrote on the slip in front of the item returned           10:37 AM, 06th Apr                     hi there                    Delivery guy           10:38 AM, 06th Apr                     hi there                    I returned the items to the delivery person who bought it and i wrote in fron of the item returned and signed           10:41 AM, 06th Apr                   Mohammed                   did you get any return slip           10:41 AM, 06th Apr                     hi there                    Nup           10:41 AM, 06th Apr                     hi there                    I wasn't familiar with the return process           10:42 AM, 06th Apr                     hi there                    I thought thats what i should do           10:42 AM, 06th Apr                     hi there                    i even didn't open it i return it as it is bcz it was not what i was expecting           10:43 AM, 06th Apr                   Mohammed                   We sincerely apologise for any inconvenience caused to you.           10:46 AM, 06th Apr                   Mohammed                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:50 AM, 06th Apr                   Mohammed                   Is there anything else may I assist you?           10:50 AM, 06th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:52 AM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2360487