Subject: Ticket Assigned - de
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 04:50:46 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  de hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9648451631 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526087803            08:33 AM, 06th Apr                     hi                    sure           08:33 AM, 06th Apr                     hi                    Hello i placed an order yesterday and the heel order is cancelled, why? I see its still available on the website           08:34 AM, 06th Apr                     hi                    Refer to order # 9648451631           08:34 AM, 06th Apr                   Mohammed                    Hi , Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you.            08:34 AM, 06th Apr                     hi                    Hello i placed an order yesterday and the heel order is cancelled, why? I see its still available on the website           08:34 AM, 06th Apr                     hi                    Refer to order # 9648451631           08:35 AM, 06th Apr                   Mohammed                   We request you to allow us for sometime to check your order.           08:35 AM, 06th Apr                     hi                    ok           08:36 AM, 06th Apr                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           08:38 AM, 06th Apr                     hi                    NP           08:38 AM, 06th Apr                     hi                    Whats the update?           08:39 AM, 06th Apr                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.  ​ We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.           08:40 AM, 06th Apr                   Mohammed                   Is there anything else may I assist you?           08:41 AM, 06th Apr                     hi                    Why is it still reflecting on teh website?           08:41 AM, 06th Apr                   Mohammed                   The product is getting out of stock           08:46 AM, 06th Apr                   Mohammed                   and we provide them again           08:46 AM, 06th Apr                   Mohammed                   We sincerely apologize for any inconvenience caused           08:47 AM, 06th Apr                   Mohammed                   Is there anything else may I assist you?           08:47 AM, 06th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:50 AM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2360057