Subject: Ticket Assigned - Conversation with thamanna haris
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 03:16:37 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thamanna haris thamanna haris                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  thamanna haris Bot:  Hi Thamanna Haris ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9647836117 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556491784            06:42 AM, 05th Apr                   Mohammed                    Hi Thamanna, Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you.            06:42 AM, 05th Apr                   Mohammed                   We request you to allow us for sometime to check your order.           06:43 AM, 05th Apr                     thamanna haris                    Hi           06:43 AM, 05th Apr                     thamanna haris                    Sure           06:43 AM, 05th Apr                     thamanna haris                    The issue is I’m travelling to India tomorrow and I need what ordered before that . Still it shows processing           06:43 AM, 05th Apr                     thamanna haris                    I’m willing to pay 15/18 aed whatever’s extra but I need it delivered by tomorrow afternoon or packed ready to pick by tonight           06:44 AM, 05th Apr                     thamanna haris                    In the app it shows 1-2 days delivery which is the ONLY reason I even did online shopping . So please help me out           06:45 AM, 05th Apr                   Mohammed                   Please note the delivery time frame to store is  is 2-3 business days           06:46 AM, 05th Apr                     thamanna haris                    Did you not read what I typed ... I asked you to help out           06:46 AM, 05th Apr                     thamanna haris                    Also I didn’t choose delivery           06:48 AM, 05th Apr                     thamanna haris                    I chose pick up           06:48 AM, 05th Apr                     thamanna haris                    Which showed 1-2 business days           06:48 AM, 05th Apr                   Mohammed                   We are sorry we do not have fast deliver to store           06:48 AM, 05th Apr                     thamanna haris                    Today is the second business day .           06:48 AM, 05th Apr                     thamanna haris                    You want proof of that ? Wait a sec , I’ll send screenshot           06:49 AM, 05th Apr                     thamanna haris                             06:51 AM, 05th Apr                     thamanna haris                             06:51 AM, 05th Apr                     thamanna haris                    I’m sure you can SEE “pick up in 1-2 business days”           06:52 AM, 05th Apr                   Mohammed                   Please note the delivery time frame to store is is 2-3 business days           06:53 AM, 05th Apr                     thamanna haris                    Are you blind dear Mohammed ...           06:53 AM, 05th Apr                     thamanna haris                    please note I SELECTED PICK UP           06:53 AM, 05th Apr                     thamanna haris                    Which is in 1-2 business days . That’s what YOUR CENTREPOINT SHOP CLAIMS           06:54 AM, 05th Apr                   Mohammed                   thank you           06:54 AM, 05th Apr                     thamanna haris                    Very welcome .           06:54 AM, 05th Apr                     thamanna haris                    If you can’t resolve this please get me someone who can. I’m pregnant and I can’t waste my time seriously, mentally or physically           06:55 AM, 05th Apr                     thamanna haris                    If umyou can’t resolve this please get me someone who can .           06:55 AM, 05th Apr                   Mohammed                   We have checked and it appears that the following order number: (9647836117) was placed on (Apr 3, 2021). Please note the delivery time frame is 2-3 business days           06:55 AM, 05th Apr                     thamanna haris                    Who can actually help           06:55 AM, 05th Apr                     thamanna haris                    Why do u KEEP saying delivery time           06:55 AM, 05th Apr                     thamanna haris                    I didn’t choose delivery           06:55 AM, 05th Apr                     thamanna haris                    Don’t you understand           06:56 AM, 05th Apr                     thamanna haris                    I chose pick up           06:56 AM, 05th Apr                     thamanna haris                    How many times should I say this ?           06:56 AM, 05th Apr                   Mohammed                   sorry for the mistake           06:56 AM, 05th Apr                     thamanna haris                    What are you trying to do ? Irritate me knwingly ?           06:56 AM, 05th Apr                   Mohammed                   We have checked and it appears that the following order number: (9647836117) was placed on (Apr 3, 2021).Please note the delivery time frame to store is is 2-3 business days           06:56 AM, 05th Apr                     thamanna haris                    Are you trying to make me angry ? Or frustrated ?           06:56 AM, 05th Apr                   Mohammed                   Is there anything else may I assist you?           06:56 AM, 05th Apr                     thamanna haris                    Connect me to your higher management . I’ve tried my best with you           06:57 AM, 05th Apr                   Mohammed                   No i am not,but the time frame to deliver the order to store is 2-3 working days           06:57 AM, 05th Apr                     thamanna haris                    No use talking to you . You and the chat bot are basically the same .           06:57 AM, 05th Apr                     thamanna haris                    Well wow , delivery time to store 2-3 days           06:58 AM, 05th Apr                     thamanna haris                    And then pickup from store 1-2 days           06:58 AM, 05th Apr                     thamanna haris                    So total what 4-5 days ?           06:58 AM, 05th Apr                     thamanna haris                    If that was the case you should’ve put it on the screen           06:59 AM, 05th Apr                     thamanna haris                    You know what           06:59 AM, 05th Apr                     thamanna haris                    I’ll come to the store and make my complain           06:59 AM, 05th Apr                   Mohammed                   first it will be deliver to store then you will get massage for pick up           06:59 AM, 05th Apr                     thamanna haris                    Thanks for your not so much of use help .           06:59 AM, 05th Apr                   Mohammed                   in all UAE the deliver and store pick up is taking 2-3 working days           07:00 AM, 05th Apr                   Mohammed                   Is there anything else may I assist you?           07:00 AM, 05th Apr                     thamanna haris                    I thought making problems easier was your job.           07:00 AM, 05th Apr                     thamanna haris                    I’ve ordered before Mohammed , and I’ve received Babyshop order in 1 day .           07:00 AM, 05th Apr                     thamanna haris                    So don’t tell me that you can’t manage an order if you really wanted to           07:01 AM, 05th Apr                     thamanna haris                    You can say YOU can not help .           07:01 AM, 05th Apr                     thamanna haris                    And I asked you then and again to connect me to someone who can           07:01 AM, 05th Apr                     thamanna haris                    But you won’t           07:01 AM, 05th Apr                   Mohammed                   We are sorry for that.           07:06 AM, 05th Apr                   Mohammed                   Is there anything else may I assist you?           07:06 AM, 05th Apr                     thamanna haris                    Real classy . What’s your full name I will make a formal complain . And then we’ll see from there           07:08 AM, 05th Apr                     thamanna haris                    Thanks for your assistance till now .           07:08 AM, 05th Apr                   Mohammed                   Please note that delivery of the order to the store takes between 2-3 working days, as your order will arrive within the specified time.           07:12 AM, 05th Apr                   Mohammed                   Is there anything else may I assist you?           07:14 AM, 05th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:16 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2354303