Subject: Ticket Assigned - can
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 09:51:31 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  can iian                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  iian Bot:  Hi Iian ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8246999423 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566062403            01:42 PM, 02nd Apr                   Mohammed                   Hi Iian, Thank you for contacting us. My name is Mohammed,i will be happy to assist you?           01:42 PM, 02nd Apr                     iian                    Hi           01:43 PM, 02nd Apr                     iian                    Pls iwant to cancel my order           01:43 PM, 02nd Apr                     iian                    here is my order no.8246999423           01:44 PM, 02nd Apr                     iian                    Hello???           01:45 PM, 02nd Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:45 PM, 02nd Apr                     iian                    Ok           01:45 PM, 02nd Apr                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:46 PM, 02nd Apr                     iian                    Ok. Cause most of my important items wasn’t available.           01:47 PM, 02nd Apr                   Mohammed                   We sincerely apologize for any inconvenience caused,we are sorry for that           01:49 PM, 02nd Apr                   Mohammed                   Is there anything else may I assist you?           01:49 PM, 02nd Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:51 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2340655