Subject: Ticket Assigned - de
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Mar 2021 20:13:56 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  de nora                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nora - a have just received a message from you you have canceled the jacket Bot:  Please enter your name Customer:  nora Bot:  Hi Nora ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8246129500 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560313003            12:04 AM, 30th Mar                   Mohammed                   Hi Nora, Thank you for contacting us. My name is Mohammed,i will be happy to assist you?           12:05 AM, 30th Mar                     nora                    a have just received a message from you you have canceled the jacket           12:06 AM, 30th Mar                     nora                    Why           12:06 AM, 30th Mar                     nora                    And if yoy don’t have size XL it’s ok size L           12:07 AM, 30th Mar                     nora                    you           12:07 AM, 30th Mar                     nora                    But don’t canceled my order           12:08 AM, 30th Mar                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.  ​           12:08 AM, 30th Mar                   Mohammed                   Is there anything else may I assist you?           12:11 AM, 30th Mar                     nora                    Ok i will wait - no thank you Mohammad           12:12 AM, 30th Mar                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:13 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2323561