Subject: Ticket Assigned - refund
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 17:34:56 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund Chugging Pizza                    hello           09:03 PM, 23rd Feb                   Bot                   أهلا مرة أخرى!           09:03 PM, 23rd Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you?           09:04 PM, 23rd Feb                     Chugging Pizza                    i placed an order with max app but it says not successful. the problem is that it was deducted on my account.           09:04 PM, 23rd Feb                     Chugging Pizza                    no order id as it says not successful           09:05 PM, 23rd Feb                     Chugging Pizza                    i can only provide you the transaction id provided my bank           09:05 PM, 23rd Feb                     Chugging Pizza                    546912 this is the transaction id           09:05 PM, 23rd Feb                     Chugging Pizza                    if you will ask regarding my email, its [email-masked]           09:05 PM, 23rd Feb                     Chugging Pizza                    mobile phone number is 0501211629           09:06 PM, 23rd Feb                     Chugging Pizza                    pls help check           09:06 PM, 23rd Feb                     Chugging Pizza                    hopefully you can answer why or where is my money.. and the order would be delivered or no?           09:07 PM, 23rd Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           09:09 PM, 23rd Feb                     Chugging Pizza                    what do you require?           09:11 PM, 23rd Feb                     Chugging Pizza                    i cannot provide any order id as it says during my order online that it wasn’t successful           09:11 PM, 23rd Feb                     Chugging Pizza                    but the bad thing is it was deducted on my account           09:12 PM, 23rd Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           09:13 PM, 23rd Feb                     Chugging Pizza                    please as i’ve been waiting since yesterday           09:13 PM, 23rd Feb                     Chugging Pizza                    i tried to call and send an email but no feedback received until now           09:14 PM, 23rd Feb                   Mohammed                   as we see the last order has been deliver is 9634432485 on  2/9/21 9:31 PM           09:15 PM, 23rd Feb                     Chugging Pizza                    i told you, that i placed an order yesterday morning           09:16 PM, 23rd Feb                     Chugging Pizza                    if you cannot see it un your system, please check the transaction id provided by my bank           09:16 PM, 23rd Feb                     Chugging Pizza                    maybe it will be useful for you to check it instead of checking my previous order.           09:17 PM, 23rd Feb                     Chugging Pizza                    as it says on the app, it wasn’t successful, but deducted on my bank accounr           09:17 PM, 23rd Feb                     Chugging Pizza                    i think im not the only one experienced this kind of error on your app           09:18 PM, 23rd Feb                   Mohammed                   we can not track the order by using the transaction id .please provide us the order number           09:18 PM, 23rd Feb                   Mohammed                   as we see the last order has been deliver is 9634432485 on 2/9/21 9:31 PM           09:20 PM, 23rd Feb                     Chugging Pizza                    @mohammed, as per my previous message, i cannot provide order id as it is not successfully placed the order.. im informing you to check with whoever can help, using the trans id from my bank           09:20 PM, 23rd Feb                     Chugging Pizza                    coz if i can see the order id, i should have given it to you..           09:21 PM, 23rd Feb                   Mohammed                   as we can see their is no order pass through so kindly contact with your bank directly if you get deduction and ask them transaction  id a with bank statement           09:24 PM, 23rd Feb                     Chugging Pizza                    i already contacted my bank           09:26 PM, 23rd Feb                     Chugging Pizza                    and they provided me with the transaction id           09:26 PM, 23rd Feb                     Chugging Pizza                    and i already send a message to your support           09:26 PM, 23rd Feb                     Chugging Pizza                    but no reply yet until now           09:26 PM, 23rd Feb                   Mohammed                   they will replay for you as soon as possibel.           09:27 PM, 23rd Feb                     Chugging Pizza                    usually when?           09:27 PM, 23rd Feb                     Chugging Pizza                    how many weeks should i wait for their response?           09:27 PM, 23rd Feb                     Chugging Pizza                    do they really reply?           09:28 PM, 23rd Feb                   Mohammed                   yes sir           09:29 PM, 23rd Feb                     Chugging Pizza                    when?           09:29 PM, 23rd Feb                     Chugging Pizza                    could you please let me know how much time days should i wait?           09:29 PM, 23rd Feb                   Mohammed                   with in  72 hours           09:31 PM, 23rd Feb                   Mohammed                   Is there anything else may I assist you?           09:32 PM, 23rd Feb                     Chugging Pizza                    72hrs?           09:33 PM, 23rd Feb                     Chugging Pizza                    ok then, i will wait until that time           09:33 PM, 23rd Feb                     Chugging Pizza                    thank you for your assistance @mohammed           09:33 PM, 23rd Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:34 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2146269